Neeru Chawla

13 Meadow Ln.

Westford, MA-01886

617.784.4165

      [email protected]

Country of Citizenship:      United States of America

Summary

Result oriented Programmer/Software Professional Analyst with over 7+ years of experience with knowledge of the Software Development Life Cycle (SDLC) from requirement Analysis, Design, Development, Implementation of Web-based and Windows based, Client-Server and n-tier Applications.

Skills Summary

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Vast technical experience in field of software development and testing

·        

Excellent problem solving and troubleshooting skills

·        

Experience with business users with their needs and liaised with end users and consultants

Technical Skills

Languages                         C#.NET, Python

Web Development             ASP.Net 4.5/3.5/2.0, HTML, CSS, JavaScript, LINQ, Web Services, WCF,             ASP

Databases                          Oracle 11g/9i, SQL Server

Tools/IDE                           Team Foundation Server (TFS), SSMS, Visual Studio, Active Directory (LDAP), TOAD 11.5, Crystal Reports, Visual Source Safe

Third Party Tools                LLBL-GEN PRO, QAS, Mercury, FileNet, IBM Clear Case

Work Experience                                                                                             

Department Of Labor and Workforce Department                                                        2008-2016

Senior Programmer/Analyst

Commonwealth of Massachusetts ELOWD, Boston MA

November 2010- June 2016

QUEST Project

Quality Unemployment System Transformation (QUEST) is the multi-tier web based application which is integrated as Enterprise Content Management that allows claimants and employers to conduct most unemployment business online.

Responsibilities:

·        

Created important Revenue Fiscal Reports and Federal Tax Performance System (TPS) Reports utilizing Asp.Net, C# and Oracle 11g.

·        

Designed and developed interfaces between Department of Unemployment Assistance and Registry of Motor Vehicles to facilitate exchange of information.

·        

Debugged, coded and unit tested bug fixes and enhancements

·        

Documented software defects using Mercury Quality Center and reported defects involving program functionality, output, online screen and content to software testers and verified fixes.

·        

Identified and escalated risks and issues for timely mitigation. Proposed mitigation strategies

·        

Monitored and performed troubleshooting for production problems

·        

Liaison between business units, stakeholders and project development team to gather and clarify requirements

·        

Performed and Created SQL scripts/queries for testing to ensure transactional data is accurately stored in database and integrates seamlessly across all modules

·        

Maintained and tested existing code on Windows 2012 servers upgrade on UAT and Production

·        

Helped and mentored team members

Senior Programmer/Analyst

Commonwealth of Massachusetts (DCS/DUA), Boston MA

December 2008 – October 2010

Unemployment Insurance (UI) Project

Maintained and worked on UI applications and iPASS within the Department Of Career Services/Unemployment Assistance (DCS/DUA) Web Enterprise.

Responsibilities:

·        

Maintained and tested the UI System applications including: Automated Adjudication Application (AAA), Webcert Certification, Direct Deposit

·        

Maintained and coded iPASS applications including: Employer Registration, Claimant Account Inquiry, UI Fraud Hotline

·        

Created reports and tested using crystal reports.

·        

Managed Load Balancing on production servers

·        

Monitored and performed troubleshooting for production problems

Microsoft Certification Training                                    

New Horizons, Nashua-NH

October 2016-January 2017

Agile Methodologies                     

Programming in HTML5 with JavaScript and CSS3

Querying Microsoft SQL Server    

Developing Windows Azure and Web Services

Introduction to Python

Training Classes

PL/SQL, C# and Visual Studio 2008

ITIL® 2011 Edition Overview: Creating a Service Culture Skill Soft

Education

Masters in Computers Management (MCM) from Pune University, India

Bachelors in Commerce from Delhi University, India

Attorney Robin S. Fleischer is a respected family law attorney who is known for her integrity, honesty and creativity in finding solutions to some of the most emotional and tough legal issues.  She has dedicated her career to helping people going through the emotional roller coaster of divorce and other family law problems. 

She understands that people experiencing a divorce, child custody or other family legal matter need an advocate who is compassionate, understanding and responsive to their needs.  When relationships fail, the effects cascade into all areas of a persons’ life.

Attorney Fleischer prides herself in providing individual, personal attention to each client.  She offers a complimentary 30-minute initial telephone conversation for new clients.   Her motto is “It is easier to stay out of trouble than get of trouble.”  

If you think you have a legal problem, call or email Attorney Fleischer at 978-871-2928;  email [email protected].   Visit her website at www.robinfleischer.com

Nicole Mae Eddy

215 Hampstead Street

Methuen, MA 01844

978-609-8401

[email protected]

Achievements and Certifications: 

·        

AHA BLS Basic Life Support CPR and AED Program Certified    October 2016

·        

Dental Assisting National Board Infection Control Certification      May 2017

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Dental Assisting National Board Radiology Health and Safety Certification       May 2017

Work Experience/Externships: 

North Andover Dermatology                                     January 2014- August 2016                          

198 Massachusetts Ave #105

North Andover, MA 01845

Medical Assistant/Paper worker

Responsibilities include: Bringing in patients to the rooms, taking down notes (vital signs/ medical history), explaining new policies to the patients, filling out paper work, filing, copying/faxing paper work, assisting the doctor during surgeries or visits into the room with him, etc.

Meetinghouse Dental Care                                                     December- January 2016

Dr. Sampath

1 Meeting House Road

Chelmsford, MA 01824

Shadowed lead assistant and hygienist, assisted with the dentist during procedures, maintained infection control protocols, and helped facilitate the day-to-day activities.

Lyons Dental Associates                                                        January- February 2017         

Bryan P. Lyons, DMD

348 Boston Road

Billerica, MA 01821

Shadowed assistants and hygienists, assisted the dentist during procedures, maintained infection control protocols, and maintained the sterilization room.

Dr. James Pelletier Orthodontics                                            February-March 2017

46 Lowell Road

Windham, NH 03087

1533 Lakeview Avenue

Dracut, MA 01826

www.pelletiersmiles.com

Shadowed assistants, assisted/stood by the orthodontist during procedures, followed infection control protocols, assisted the front desk, conducted in-bound/out-bound phone calls, and helped complete costumer appreciation letters.  

Dr. Christian J. Meyer, DMD, DMSc                                     March-April 2017

Meyer Orthodontics

237 Lexington St. #202

Woburn, MA 01801

www.meyerorthopc.com

Shadowed assistants, assisted/stood by the orthodontist during procedures, ITerio scans for Invisilign and specially made retainers, took impressions, Pano’s and Ceph’s, followed infection control protocols, and assisted the front desk.

Brian is President at Heritage Properties and has been with them for the last 16 years. Since his arrival, the company has grown and diversified. Prior to 2001, Brian’s career focused on single family home development. He has built over 350 homes, renovated all types of buildings, and developed and redeveloped land and buildings. Brian has achieved IREM’s Certified Property Manager (CPM®) designation, holds a Massachusetts Construction Supervisor’s License (unlimited) and is a graduate of St. Anselm College.

The mission of Heritage Properites is to acquire, develop and manage income properties in the New England Region. All properties, at their potential, should be of good, sound condition and be located in moderately to highly desirable areas. The properties shall have a good economic return to the investors, and shall represent a good product for the resident or purchaser. The largest concentration of properties shall be residential apartment units.

Heritage Properties offers beautiful and spacious apartment homes in Lowell, Tyngsboro, and a newly constructed apartment community in Hudson, MA as well as loft style apartments in Providence, RI. Luxury apartment homes will also be available in Tewksbury, MA soon! 

Your search will start and end with Heritage Properties because they offer the best in apartment living and superb property management with many great options to choose from! You're Home with Heritage Properties! 

Find out more by contacting Brian and his team at http://www.heritageprop.net/ | (978) 458-0001

Candace Schlittler

15 High St

Pepperell, Ma 01463 

603-966-5857

[email protected]

Professional Summary

               I am a multi-faceted, efficient and reliable administrative professional with many years of experience supporting executives, sales and managers to improve internal operations for the businesses.  Proficient in all of the standard office software, diversified skill sets covering administrative support, client relations, writing, human resources, account management and project management,. Serve as a single point of contact for customer’s escalations and providing timely resolution to issues. I have excellent inter-personal, phone and digital communication skills.

                                                                                                Work Summary

Clariant Plastic and Coatings USA Inc – Holden MA                                              May 2016 – Current

Supply Chain Analyst

·        

Facilitating new customer data set-up and maintaining master data records in SAP to the highest level of accuracy, while ensuring compliance with data standards and legal operation guidelines. Each data set is comprised of unique attributes and characteristics as well as countless exceptions that have to be properly maintained. Master data must be sustained at the highest level of accuracy and consistency across disparate systems to enable timely and accurate sales and reporting integrity, and other business needs without disruption or error.

·        

Understanding the impacts of the Master Data on business performance, and assisting the centralized Master Data team with research and exploration, working with other departments and / or teams, ( i.e. CS, (A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity.

·        

Track and manage Master Data work to ensure timely and accurate completion of data entry requests from wide array of business                        unit requests.

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Duplicating BPCS (AS400) system info into SAP

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Review/analyze incoming master data request to determine desired outcome and proper course of action to take

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Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customer’s account

·        

Special projects related to customer master updates

Airgas- Salem NH / Billerica MA

Priority Buyer / Counter/Inside Sales/ Customer Service Representative               June 2012-May 2016

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Responsibility of processing priority orders, next day airs, 2nd day airs and drop ships for Airgas’s locations within the division.

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Receiving and placing priority orders, follow Hardgoods purchasing guidelines and standards established for Priority and Drop Ship                                   orders.

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Maintain time standards for order processing and communication with plants as needed

·        

Review daily reports and address all open issues daily Identify any inventory file discrepancies and request updates using the change log confirming and expediting Priority and Drop Ship Order Purchase Orders under the Hardgoods Purchasing guidelines and standards.

·        

Checking and using existing surplus inventory when available. 

·        

Receiving and placing orders for various assigned branches.

·        

Maintain efficient and timely responses to customer overflow calls and voicemail messages.

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Met or exceed turnaround standards for order processing and communications with operations, branches and the buying center.

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Review daily SAP reports and address all open orders.

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Escalate and maintain strong relationships with our current vendors and suppliers. 

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Provide excellent customer service support to increase sales, profit and customer satisfaction. 

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Handle and resolve customer complaints and respond promptly to customer inquiries. 

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Provide product line information as well as pricing and delivery information. Help set up new accounts, submit credit / debit requests and corrective action requests.

·        

Answer high volume calls and communicate/coordinate with internal departments to meet customer requests.  Process orders, new account applications and customer account maintenance. 

·        

Manage alternate order placing methods such as ecommerce, fax ahead’s and email.

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Able to recommend products in various configurations to meet customer requirements.

·        

Proficient in SAP.

Copart- Billerica MA

Title Clerk                                                    October 2010 – June 2012

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Day to day duties included filing and retrieving birth/death certificates, marriage licenses and notices of divorce when working with written contract titles for the ownership, sale or transfer of vehicles. 

·  

Maintain knowledge of DMV laws and regulations as they related to vehicle titles for accuracy with VIN numbers, odometer readings, and release of liens and “free and clear” titles. 

·  

Along with administrative duties, including data entry, filing and copying, provide excellent customer service to customers who included buyers, sellers, business partners as well as fellow co-workers.

·  

Proven ability to focus on detail, plan, prioritize, meet deadlines and deliver quality work.

·  

Ensures highest level of customer satisfaction while resolving escalated issues in a timely manner with minimal management involvement.

UPS- Hudson NH / Lynnfield MA

Customer Counter Associate /Human Resources Assistant/ Sales Manager Associate/Marketing Associate/District Liaison

          January 1998 – October 2010

·  

Handled customer inquiries promptly and efficiently as well as managing UPS shipments within company policies and procedures. 

·  

The first line of communication between Operations Departments and customers in relation to shipment status, as well as identifying sales leads for other departments.

·  

Investigated and resolved customer inquiries relating to a variety of concerns, including order status, shipment tracking, lead-times, and products / pricing, order verifications, and complaints.

·  

Responsible for qualifying and approving employee medical leave under the FMLA (Family Medical Leave act) while handling highly confidential material/HIPPA (Health Insurance Portability and Accountability Act) laws. 

·  

Sent weekly and monthly reports to management which consisted of charts and graphs regarding accidents and staff locations as well as charitable contributions, congressional awareness and key cost analysis and worked closely with Liberty Mutual regarding employee auto accidents using HRIS (Human Resources Information System).

·  

Regularly handled billing and adjustment issues as well as creating new accounts and canceling accounts, tracked packages and entered data. 

·  

Created weekly sales reports and sent them off to management and account executives and the Top 20 report to the district manager of New England.

·  

Performed daily, a variety of office administration duties including but not limited to: coordination of departmental travel arrangements, booking conference rooms, preparing documents, spreadsheets and power point presentations.

·  

Created on a weekly and monthly basis the reports for the business development, sales and district managers and account executives for their departments. 

·  

Performed pre-call customer research and developed a sales strategy along with analyzing reports to identify potential customer issues and business needs during calls.

·  

Directly handled customer accounts for NH, MA, ME and VT to build customer relationships, solve billing and adjustment issues that arose. 

·  

Assisted Account Executives in accommodating customer needs and compiled statistical information for direct mailings.

 Education

·        

North Middlesex Regional High School – Diploma

• Nashua NH Community Technical College, Courses taken: Database Management Access, Intro to Computers

Completed with a 4.0 GPA

 Training 

·        

Fundamentals of SAP

·        

Implementation structure for field service and customer service

·        

Problem solving techniques

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Time management

·        

Successfully completed all Airgas University Courses

·        

Computer Skills Summary Proficient with a vast array of programming, concepts and technologies including:  HRIS, Oracle, FMLA, HIPPA, SAP, Microsoft Office, and Microsoft Outlook.

Ana St Louis operates out of her Dracut, MA office as a specialist in Life Insurance, Disabilty Insurance and Long Term Care Insurance. She will work with you to identify the right strategies to achieve and protect your goals and your dreams.

Insurance transfers the financial risk of life's events to an insurance company. A sound insurance strategy can help protect your family from the financial consequences of those events. A strategy can include personal insurance, liability insurance, and life insurance. 

Do you have a strategy? Ana is waiting for your call so she can help.

Contact Ana: Phone 978-995-3338 | Email [email protected]

●       

Influencer for adventure travel worldwide, with original content published in paperback and on-line platforms.

●    

Grew total social media followers from zero to over 30,000 and improved Klout score to 74 (top 1% in travel) through organic methods.

●    

Recognized five times as one of the best travel blogs and Instagram accounts.

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Successfully promoted destinations and companies to readers through social media and photography. 

WHITE CLOUD NUTRITION LLC, Manchester, New Hampshire

Digital Marketing Manager, Social Media and Customer Service, 2017 

Created engaging social media content on all platforms. Researched target population and ideal posting times. Worked with marketing and sales teams on social media posts. Focused on building company brand and taking initiative in delivering goals.  

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Increased social media presence by creating social media calendar for Facebook and Twitter.

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Created “Thankful Thursdays” to highlight employees and fans, receiving strong feedback on social media.

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Managed customer inquiries from social media and through customer service platform.                                                                                       

CORE BENEFITS GROUP, Hampstead, New Hampshire

Senior Customer Service Representative, 2012-2017 

Served as licensed insurance agent in state of New Hampshire for personal lines. Executed policy changes and billing corrections for clients. Recorded applications and paperwork for six agents as well as organized and maintained documents for eight agents. Helped train three customer service representatives. Assisted with insurance agency audits.  Maintained office supply levels for three years. Created customer service system used by company. 

●    

Developed leads and marketed appropriate products and services.

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Established customer relationships and followed up with customers, as needed.

●    

Teamed with agents to establish and meet marketing goals.

●    

Maintained a customer-focused, needs-based review process to educate customers about insurance options.

●    

Scheduled appointments and identified customer needs.

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Provided prompt, accurate, and friendly customer service. Service included responding to inquiries regarding insurance availability, eligibility coverages, policy changes, transfers, claim submissions and billing clarification.                                                                                                                                                        

E D U C A T I O N

 University of Massachusetts at Lowell, B.A., Psychology

 S K I L L S

 Microsoft Office Suite, AMS 360, ZenDesk, Project Management, Wordpress, SEO, Google Analytics, Hootsuite, Buffer, Social Media, Marketing Strategy and Key Word Research.

Welcome to Showtime Computers! We've been providing the Greater Nashua area with quality computer repair and technical support since 1991. We're a full service and support computer help desk company that specializes in computer repair for residential, commercial, and small businesses. 

You have a handful of different options when it comes to your computer repair service needs. You could go to the service center of some big chain store where you will wait in line for 15 minutes before you even get to the counter. Or, you could go to any number of little shops staffed by one or two guys. But do they have a reputation you can check? Probably not.

If you are looking for a "just right" sized company to help you repair your computer, then you've come to the right place! Showtime Computers is locally owned and operated and has ten employees to serve you. We always work hard to give our customers value for their dollar. Not to mention, we are BBB A+ and Angie's List A + rated. 

We're experts in computer repair, data recovery, IT management, and much, much more! If you're looking for quality computer repair you can trust, bring your system to our store. Our experienced technicians will quickly resolve Dell, HP, Compaq, E-Machines, Sony, Toshiba, IBM, Gateway, Panasonic, and other PC or Macintosh based problems. Give us a call today!

Contact Showtime Computer: 

Phone: 1-800-551-8473 | Email: [email protected] | Website: https://www.showtimepc.com

Groton, Massachusetts 01450

(978) 302-7793  |  [email protected]

          www.linkedin.com/in/pattydolantervo                

R&D Principal HW Technician

Highly experienced, detail-oriented, and results-focused senior engineering technician proficient at supporting hardware engineering team. Very skilled at generating engineering documentation; strong communications skills; extensive experience in ECO rework and customization, as well as general solder rework skills. Background includes working with start-ups through their growth / acquisition. Core competencies include:

Professional Experience

ALTIOSTAR NETWORKS INC., Tewksbury, MA

                                                                                                                                                                                                            2011 – 2017

R&D Principal HW Technician

Altiostar designs equipment focused on deploying and expanding mobile network operator's LTE networks via vRAN, virtual Radio Access Network solutions. Worked with BBU hardware team.

Evaluated and selected Arena PLM System. Structured ECO process, part number system, BOMs, assemblies, and AVL. Arena Administrator for the first 3+ years across US, UK, and India.

Selected Mentor Graphics DxDesigner; responsible for all symbol generation and pulling new part numbers. Worked with the engineers for schematic capture, net-listing, and BOM generation during product development, allowing engineers to dedicate more time to designing & implementing products.

Designed and set-up the HW Lab which also housed SQA Engineering for 3+ years. Ordered all benches, tools, equipment, etc., and managed all board inventory logs.

Sole rework person at Altiostar performing extensive HW Lab / MAN PCB rework. Built prototypes, performed all ECO rework, made custom cables, and tested product for accuracy. Also aided engineers with DVTs as required.

Set-up and tested product in the environmental chamber to ensure quality products.

CISCO SYSTEMS INC / STARENT NETWORKS CORP, Tewksbury, MA

                                                                                                                                                                                                            2001 – 2011

R&D Principal HW Technician

Member of Cisco MITG team (Mobile Internet Technology Group), and Starent Networks ST40 Multimedia Core Network team.

Aided Board Designers with symbol generation and schematic capture during product development to ensure delivery of products on schedule. Helped with net-list verification and new symbol review.

Tested and tracked prototypes and pilot builds for HW Lab to ensure product quality.

Assisted manufacturing with testing and debug of products during the pre-production release phase.

Supervised/trained other technicians to ensure consistency in generating symbols, working in hierarchal schematic designs, and generating ECO documentation.

Documented ECOs, including release of code for all the proms and flash devices, implemented rework on prototypes and pilot builds, and tested product for quality assurance.

EQUIPE COMMUNICATIONS CORP, Acton, MA

                                                                                                                                                                                                            2000 – 2001

Principal HW Technician

A start-up maker of core ATM/MPLS switches (direct spin-off of Ascend when Lucent acquired them.)

Generated, processed, and released all schematic symbols on PC based Viewlogic with extensive work on very large hetero / ASIC components. Worked with contract manufacturer for all Allegro PCB footprints/packages.

Brought Agile database on-line working extensively with Operations/Manufacturing. Member of formal Change Control Board generating, reviewing, and signing off on all ECOs. Agile Software administartor.

Structured and assigned all Equipe component part numbers, performed basic level component engineering duties, and worked with outside vendor (Plexus) to correct vendor info and/or approve 2nd sources.

Helped to specify lab set-up/equipment and was responsible for all lab rework and inventory of product. Supported project/team wherever needed.

LUCENT TECHNOLOGIES / ASCEND / CASCADE, Westford, MA

                                                                                                                                                                                                            1994 – 2000

Principal Engineering Technician

Internetworking Systems Division (INS). Lead technician supervising all other HW technicians and rework personnel.

Performed protoype bread-board work, component level debug, design verification testing, and MTBF Reliability Modeling with Relex.

Utilized UNIX Workstation based Viewlogic CAE for modular based schematic capture, extensive symbol generation (documented several FPGA designs in-house), and post processing of digital and analog design.

Generated all ECO documentation using Oracle database, ClearCase revisioned schematics, Allegro-based rework drawing and instructions, and BOM updates.

Supervised all technicians and rework personnel.

Education and Certification

Associate of Electronic Technology, Quinsigamond Community College, Worcester, MA

Phi Theta Kappa International Honor Society

University of Lowell, Lowell, MA

Basic & C Programming, Calculus I & II, Physics I & II, Principles in Technical Writing.

Middlesex Community College, Bedford, MA

PCB Design I /CAD, PCB Design II /CAD.

EET Technician Training Certificate Program, Franklin Institute, Boston, MA

Attended through extended study with Analogic Corporation. Class Salutatorian.

Introduction to Verilog Certificate, Altera

Engineering Transaction Certificate, Oracle

Internal Auditor Certificate,ISO9001