Contact Erin Caples:

Contact Information: Phone – 978 758 0093

Website: www.leap-consult.net

E-Mail: erin@leap-consult.net

Twitter: @erin_caples

FaceBook:https://www.facebook.com/LEAPConsult

Andrea H. Gauntlett

Position:  

Employee Relations: I am a resourceful coordinator who balances the best interests of the company with the needs of the employees to achieve business goals.

Process Improvement: Develop and communicate new process for continuous improvement and effectiveness in satisfying customer needs.

Corporate: Project a professional image when interacting with others in person, or by e-mail or telephone. Strong work ethic and can be relied on to assist others in tight situations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) on PC and Mac operating systems

CAMBRIDGE COLLEGE SCHOOL OF MANAGEMENT, Cambridge, MA, Master of Management

ST. JOHN’S UNIVERSITY, Queens, NY, Bachelor of Science, Journalism

COMMUNITY TEAMWORK, INC. – Lowell, MA                                                                                                                                                                                                                                  

Case Manager, 2011 to 2012

Related Skills: Communication, Listening, Analyzing, Problem Solving, and Crisis Management

Provided exceptional, high-level case management to diverse, delicate, and displaced, clientele requiring rapid response to basic needs. Secure last-minute accommodations, facilitate relief, and provide solutions.  

Key Contributions:

Skillfully used interpersonal skills to case manage homeless families

Guided 16 families to establish savings accounts

Linked 11 families to affordable day care providers

Transitioned 17 families to stable housing

Family Self-Sufficiency (FSS) Coordinator, 2007 to 2011

Related Skills: Coordination, Time Management, Collaboration, Negotiation and Process Improvement  

Successfully coordinated Family Self-Sufficiency (FSS) Program guided and assisted 75 families to obtain training, employment, and home ownership. Enrolled low-income families into FSS program; Created assessments, provided guidance, and oversaw performance. Supported agency’s decisions and programs to ensure attainment of performance expectations and company goals.

Key Contributions:

Increased enrollment by 75% and graduates by 60%

Developed tracking system to measure participant’s progress

Edited and published FSS Newsletter

CASEY FAMILY SERVICES – Lowell, MA

VITA (Volunteer Income Tax Assistance) Coordinator,2004 to 2007

Related Skills: Interpersonal, Coordination, Communication, Facilitation, and Time Management

Utilized skilled coordination and strong communication skills to secure volunteers, establish and maintain partnerships, increase participation, generate household incomes, and sustained economic growth in communities. 

Key Contributions:

Coordinated publicity of site events with media outlets

Communicated with stakeholders, customers, volunteers, and the IRS

Developed and managed schedule of activities

Resolved discrepancies regarding varied tax questions and transmitted files to IRS

ALLSTATE INSURANCE – Queens, NY & Clark, NJ

Senior Claim Representative,1993 to 1999 (Claim Representative 10/88 – 3/1993)

Related Skills: Analytical, Investigative, Human Relations, Organization, Negotiation and Customer Service

Expedited auto claim process from initial report to final settlement; utilized investigative tools to determine fault; assessed damages; and evaluated liability. Resolved pending small Claims Court cases; and settled disputes with client’s attorneys. Subrogated recovery of policyholders’ insurance deductibles. Used management reports to attain outstanding pending control.

Key Contributions:

Leveraged excellent ability to listen, analyze, investigate, communicate, and negotiate to resolve claim settlements and exceed customer performance expectations.

Utilized communication and time management skills to eliminate state insurance board complaints.

Implemented process improvement plan to increase inspection and repair response time

Liaised with Employee Advisory Board to implement companywide diversity workshops

OUTSTANDING GRADUATE STUDENT – Cambridge College School of Management - 2012

IRS STAKEHOLDER, PARTNERSHIPS, EDUCATION, and COMMUNICATION – Community Outreach Award - 2007

Alumni Advisory Board, Middlesex Community College, Bedford, MA

Parent Juror, Innovation Academy Charter School, Tyngsboro, MA

Letter Signer, Fairleigh Dickinson University, Teaneck, NJ

Lowell Telecommunication Corporation, Lowell, MA

The Gate City Charter the Arts is actively seeking professionals to serve on its Board of Trustees. Individuals with expertise in any of the following; finance, marketing, management, school administration, and education are encouraged to contact the school. http://www.gatecitycharterschool.org/board-of-trustees.html?m

The vision of the Gate City Charter School for the Arts is to become a transformative leader in the education of students who will be prepared to successfully advance into the complex economy of the 21st century. We envision opening a school in September 2014 where creativity is at the center of all we do. Curriculum will be designed to encourage students to recognize their creative potential and express ideas through music, dance, movement, visual arts, and drama. Students and teachers will be encouraged to ask questions about the world around them, make discoveries and solve problems. Our arts-integrated model that infuses the arts across the curriculum assists in the definitive development of innovative, flexible, creative people who look at solving complex problems in a unique manner and have the skills necessary to engineer new, transformative, solutions to the challenges that face the future of New Hampshire and the global economic market.

The Board of Trustees, in addition to a commitment to support the mission and vision of the school will be charged with the supervision, development, and financial stability of the Gate City Charter School for the Arts. Financial Expert - Treasurer • Advises the development of the operational budget • Meets monthly with the School Director to review the Schoolʼs finances • Ensures that the cash flow is accurate; adjusts the Balance Sheet • Meets monthly with the Finance Committee to analyze Reports • Reports monthly on the overall finances of the organization • Review all Financial Reports before they are filed • Serves as the Treasurer for the "Friends of Gate City Charter School for the Arts", a volunteer fundraising committee • Supports Fundraising efforts to ensure Return on Investment To explore your possible fit as a volunteer on our Board of Trustees, please contact Karin Cevasco. development@gatecitycharterschool.org (603) 660-6630.

The Merrimack Valley Small Business Center seeks a qualified tax professional to donate their time to conduct a tax seminar for their program participants. Ideally this person will be able to teach the seminar in Lowell on a Monday night. If you are interested please call the Center at 978-322-8402  and ask to speak with Terry.

The Merrimack Valley Small Business Center seeks a qualified marketing professional to donate their time to conduct a marketing seminar for their program participants. Ideally this person will be able to teach the seminar in Lowell on a Monday night. If you are interested please call the Center at 978-322-8402  and ask to speak with Terry.

Office space available at 101 Broadway Road, Suite #22, Dracut, MA, for private practice attorney.  Cordial atmosphere at this first floor prime location of four other private law practices.  Reasonable rate including utilities.  Preference given for areas of practice including criminal, bankruptcy, immigration or employment law.  Please inquire to Tami  at 978-458-1400 if interested.