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Resume for Rachel Sanchez

RACHEL SANCHEZ

[email protected]                                                              603-548-6089                                                   www.linkedin.com/in/rachelmsanchez

 

SENIOR CARE SERVICES LEADER

Senior Care Services Leader contributing management expertise blended with credentialed nutritional proficiency.  Bring a powerful skill set to foster individuals’ and organizations’ goals.  Known for leading teams to create environments that promote independence, respect and dignity while enhancing daily life experiences and enriching quality of life.

 

AREAS OF EXPERTISE

Team Leadership                                                Recruitment | Training | Development                            Customer Service

Coaching | Mentoring                                         Employee | Resident Engagement                                  Regulatory Readiness

                                                                                                                                                                                                                                                                 

Qualification Highlights

·        

Outstanding ability to collaborate with service and community partners, promoting exceptional quality and service

·        

Proficient in prioritizing, delegating and motivating, with excellent communication and customer service skills

·        

Expertise in creative program development, execution, problem-solving and enhancement; computer proficiency

·        

Effective in managing budgets, labor and workflow

·        

Extensive experience in employee supervision, training and professional development

 

RELEVENT EXPERIENCE AND SKILLS

Leadership and Guidance

·        

Created, implemented, and directed revitalized resident-centered focus to therapeutic recreation and overall daily life activities; empowered associates to consistently engage residents, particularly the memory impaired; improved participation, increased resident, family and associate satisfaction  

·        

Led interviewing, hiring, and training; planning, assigning, and directing work; evaluating performance; rewarding and disciplining; attained greater associate engagement, reversing turnover downward

·        

Mentored top performers through coaching and professional development; promoted to leadership positions

·        

Liaison with families, residents and associates to support residents' needs, maintain rapport, engage in programs. 

Organizing and Coordinating

·        

Organized celebrations encompassing family communications, fundraising outreach, procuring entertainment and refreshments, coordinating associates for event launches; over 90% family participation

·        

Collaborated with resident care team to promote and monitor individualized resident care and service plans, with ongoing education on geriatric and dementia care techniques; boosted resident purpose and independence 

·        

Developed activities and recreation monthly event calendars, tracking participation, acceptance and response; adjusted programing based on residents' changing needs

·        

Community outreach to establish ongoing volunteer, entertainment, spiritual | religious and social resources

Financial Management

·        

Directed Dining Services Program reorganization resulting in significant menu and process adjustments; decreased food cost by 10% while increasing resident meal satisfaction

·        

Managed workflow and staffing patterns to meet fluid labor budget and maximize financial and operational efficiency; reduced labor hours and dollars by 5% over 6 months

·        

Tracked and analyzed monthly food costs and sales, collaborating with leadership team to strategize process adjustments to meet forecasts; corrective actions resulted in diminishing gaps between expenses and revenues

 

 

Rachel Sanchez                        [email protected]                                                             603-548-6089                                         page 2 of 2

EMPLOYMENT HISTORY 

Resident Services Director                                                                                                                                                          2014- 2017

Dining Services Director

Nutritional Care Consultant                                                                                                                                           

The Stevens-Bennett Home, Haverhill, MA

Massachusetts Department of Public Health Licensed Residential Care Facility

 

Senior Care Services Nutrition Consultant                                                                                                                        2014-present

Greater Boston Area

Nutritional Care and Dining Services Management Advisor                                                     

Massachusetts Department of Public Health Licensed Residential and

Nursing Care Facilities, Adult Day Health Programs

 

Assistant Director, Food and Nutrition Services                                                                                                                 1998-2014              

ARAMARK Corp at Lawrence General Hospital, Lawrence, MA                                                                          

Acute care teaching facility affiliated with Beth Israel Deaconess Medical Center and

Tufts Floating Hospital for Children                        

                                                                                                                                                                        

     

EDUCATION

Dietetic Internship, Beth Israel Hospital, Boston, MA

Bachelor of Science Degree, Food and Nutrition, University of Maine, Orono, ME

 

 

LICENSES AND CERTIFICATIONS

National Council of Certified Dementia Practitioners                                                             Certified Dementia Practitioner®| CDP®

Academy of Nutrition and Dietetics                                                                               Registered Dietitian Nutritionist | RDN

Commonwealth of Massachusetts                                                                                                      Licensed Dietitian Nutritionist | LDN              

State of New Hampshire                                                                                             Licensed Dietitian | LD

National Restaurant Association                                                   ServSafe® Food Protection Manager Certified

                                                                                                                                                           

                                                                                                                                                                                                                                

ACTIVITIES

Boston North Senior Services Networking (BNSSN) Group                                                                                                           2018

Alzheimer’s Association Volunteer                                                                                                                                                      2018

Greater Haverhill Activity Directors’ Group                                                                                                                             2015-2017  

Toastmasters International                                                                                                                                                         2014-2016