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Human Resources

Resume for Roberta Butkovich

Roberta S. Butkovich

Phone: 781.258.5110

Email: [email protected]


Human Resources Professional with Employee Engagementand Project Management Expertise

Thoughtful, strategic leader experienced in project management, program development, communications and events. Develops and implements sustainable programs that promote and reinforce company values and culture, and drive business success. Driven with strong leadership capabilities who is organized, motivated, and a detail directed problem solver with exceptional communication skills. A fun, enthusiastic and creative team member that is resilient, highly adaptable, and skilled with the ability to work with internal and external partners, and across all audiences and constituents.



Employee Engagement,

Project Management,


Program Development,

Recognition Programs,

Event Planning & Execution,

Creative Development & Design,

Digital & Print Collateral,

Change Management,

Adaptability & Problem Solving,

Business Systems,

Workflow Planning & Automation,

Process Improvement,

Budget Management,

MS Office Suite Expert,

SharePoint Proficient,

HRIS Advocate,

Adobe Creative Suite Enthusiast



Manager, Global Employee Programs and Engagement,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2012 – April 2017      


Key Responsibilities:

  • Developed and implemented programs for 27,000 employees world-wide, garnering innumerable awards and recognition and an employer of choice reputation.


  • Managed project plans, requirements and statement of work, timelines and milestones, logistics and budgeting. Spearheaded internal and external partnerships, program adoption and change management, communication development, delivery and analysis.


  • Navigated complex details and processes, to build innovative, sustainable and engaging programs. Chartered and maintained any related technology.


  • Adept in understanding audience and cultural differences, and how to effectively administer programs to employees and clients.  


  • Initiated and implemented the design or rebrand for various programs, including respective components, websites, awards and collateral.







Key Achievements:


Key leader in administering annual Employee Experience Survey. Served as senior project manager and led the implementation of supervisor dashboards, training, results delivery and action planning. Assisted in identifying organizational improvement areas, defining response plans and developing employee communications. Consistently achieved over a 70% response rate.



Designed new employee recognition platform, HEARTfelt Thanks, addressing the need to establish continuity in the employee experience and increase employee engagement. Forged and managed external partnership to build and implement culturally appropriate programs for individuals and supervisors.



Directed annual pinnacle recognition program, Awards of Excellence. Enhanced program brand and success by streamlining processes, instituting technology, and establishing strategic communication plans. Increased year over year participation by 20%, while ensuring alignment with company goals and values.



Planned and produced annual employee events and meetings ranging in size, including Leadership Conference for 1,200+ attendees. Managed script writing and presentation creation, program formation and printing, and onsite production.



Developed and executed award submission for Fortune’s 100 Best Companies to Work For list, achieving continuous designation. Partnered with cross-departmental team to identify content to illustrate company culture, values and programs.


Human Resources Project Manager,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2009 – January 2012



Developed, managed, and executed employee programs and projects including awards and recognition, and meetings and events.


Conceptualized the design and layout for internal BeFit newsletter and contributed to content.


Supported diversity and inclusion efforts through the creation of various collateral pieces


Key contributor in the development of the Growth and Learning Process platform, including dashboard logic and content, supporting collateral and training guides, and overall communications.


Managed and executed various external recognition submissions including Fortune’s 100 Best Companies to For and led the redesign of all employee handbooks.


Human Resources Specialist,Bright Horizons Family Solutions, Inc. Watertown, MA, January 2006 – January 2009



Supported the development and execution of various programs and projects including awards and recognition, meetings and events, and external award submissions.


Advised employee concerns; managed annual employee handbook updates and distribution


Facilitated company policies/procedures, including diversity and inclusion materials.


Human Resources Coordinator,Bright Horizons Family Solutions, Inc. Watertown, MA, November 2002 – January 2006



Assistant to the Vice President of Human Resources; scheduled appointments, created presentations and communications, assisted with budget maintenance and monitoring.


Provided support to the Human Resources department.


Fielded employee concerns, updated and distributed company policies/procedures; and coordinated employee programs, external award submissions, and meetings and events.



Bilingual in English and Italian

Layout & Print

Event Planning

Art & Design

Community Involvement



Bachelor of Science in Business Management, Salem State University                       



Resume for Marla Dawson

Marla Dawson

978.870.6865   •   [email protected]   •   Shirley, MA 01464




Experienced Customer Service Representative – Benefits Specialist with a passion for helping customers understand and enroll and in their company benefits. Seeking new opportunities where I can use my newly gained knowledge in annual enrollment benefits to transfer to the Human Resources Benefits Specialist role.


Goal and Deadline Oriented • Organized • Strong Work Ethic • Team player • Technical and Creative Thinker




Work | Volunteer | Internship


Customer Service Representative – Annual Enrollment Benefits Specialist

APAC Customer Services, Inc. (Savvy Staffing Solutions),Worcester, MA October 2014 to February

  • Help customers understand, select, and enroll in their annual enrollment benefits over the phone.
  • Answer any questions they may have about their options.
  • Helping customers submit their choices and inform them of what happens post-enrollment.


Top Agent | Excellent Customer Service | Detail Oriented | Technically inclined to pick up new programs


Holiday Recovery Associate

Kohl’s Department Store, Leominster, MA December 2013

  • Kept the store tidy of Kohl’s merchandise for a clean and organized appearance and better customer experience.


Food Distributor - Volunteer

Loaves and Fishes Food Pantry, Devens, MA April 2014 to present

  • Loaves and Fishes is part of the Boston Food Bank
  • Helped clients meet their nutritional needs.


Co-Leader of North Central Mass Networkers

Leominster, MA. / Shirley, MA February 2014 to September 2014, present

  • Facilitated multiple meetings: communicated announcements, indoctrinated new members, presented speakers,etc.
  • Helped the leader with securing the new facilities for the meeting
  • Web Administrator
  • Presenter: LinkedIn Presentation called How to Navigate LinkedIn: A Live Demo
  • Helped individuals or small groups navigate LinkedIn



Shirley Historical Society, Shirley, MA 2013-2014

  • Organized the Military file storage.
  • Organized existing Inventory document by converting the table in MS Word to an MS Excel file, thereby making it easier for the curator and volunteers to use. Also, I updated the document to be sure the entire inventory is accounted for.



Information Technology Intern

Raytheon Integrated Defense Systems HQ, Tewksbury, MA 2009

  • Obtained the internship through the BATEC Student Leader program.
  • Imaged and prepared desktop computers and delivered to employees.
  • Performed setup and verified network connection. 
  • Diagnosed desktop issues at the end users desks.
  • Reviewed backup protocols with end users. 
  • Completed computer preparation faster than required.
  • Worked with the team to complete department goals and deadlines


Information Technology Intern

Nashoba Valley Technical High School, Westford, MA 2008 to 2009

  • Installed new equipment including video splitters and DVD drives throughout the institution.
  • Replaced defective equipment for end users.



B.S., Business Administration, Concentration in Management, 2013
Fitchburg State University, Fitchburg, MA GPA: 3.0, Dean's List


A.S., Information Technology, 2009

Middlesex Community College, Lowell, MA GPA: 3.5, Dean’s List

  • Boston Area Advanced Technological Education Connections (BATEC) Student Leader, 2008 to 2009
  • Middlesex Community College Student Leader, Fall 2008

Office Technology and Telecommunications Program, 2006

Nashoba Valley Technical High School, Westford, MA GPA: 3.5

  • Highest Honors for Academic Achievement
  • Certificate of Merit Achievement
  • Technical Program Advisory Committee Member, 2004 to 2009





Creative Owner

jsy creations,, Shirley, MA

  • Jewelry, sewing, and yarn creations for everyday!
  • Creates and sells jewelry, sewing, and yarn creations.
  • Maintains weekly blog for sharing new creations.