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help wanted

Loan Servicer Specialist Wanted

Loan Servicer Specialist

Cambridge, MA

$40K

 

Staff Responsibilities:

• Observes East Cambridge Savings Bank's Customer Service Standards in order to maintain and expand relationships when dealing with the public and fellow employees

• Ensures the confidentiality of customer transactions

• Maintains knowledge of customer service in area of responsibility

• Complies with BSA/AML/CIP/OFAC regulations when performing all job requirements. Reports suspicious activity and keeps abreast of BSA/AML/CIP/OFAC regulations through completion of annual training.

• Assists customers with general Bank information and services

• Maintains required level of quality and quantity of work

• Works within procedural limits of position

• Coordinates and processes related paperwork to maintain efficient work flow

• Responsible for computing, preparing and providing loan payoff figures to attorneys and borrowers. Logs paid loan information into Loan Registers.

• Processes transactions, pertaining payments and general ledgers; resolves payment discrepancies as needed by contacting borrowers by phone or letter in accordance with procedures or as instructed by management.

• Establishes and monitors daily automatic payment reports for external ACH reporting and internal PATS reporting. Corrects any returns through system maintenance and contacts borrowers.

• Processes loan discharges for paid off loans; researches and processes confirmatory discharges for borrower/attorney.

• Records legal documents.

• Processes all Loan Servicing returned mail and borrower requests for address and name changes, 

 

Qualifications:

• 1+ years banking experience, loan servicing experience a plus

• Working knowledge of COCC a plus

• Strong customer service, verbal and written communication skills

• Ability to manage multiple priorities

• Working knowledge of Microsoft Word and Excel

 

 janna

 

   

Computer Technician / Sales Wanted

Computer Technician / Sales

Showtime Computer

Hudson, NH 03051

We are looking for highly motivated individuals to help build our sales / technical team. This involves identifying customer needs and providing solutions as well as the hands-on repair of laptops, and desktops. Applicants should have a high ability to adapt to various situations. Must have a love for computer and tech products and the desire to learn troubleshooting and repair.

ESSENTIAL RESPONSIBILITIES

  • Sales of Hardware Components, Software and Systems.
  • Determine customer needs and propose appropriate service and product needs in showroom
  • Helps customers make selections by building customer confidence; offering suggestions, knowledge and opinions
  • Shows a positive outlook and outgoing personality as a representative for our brand.
  • Meet sales and service goals.
  • Provide in-store retail customer service.
  • Stock and inventory control.
  • Provides desktop computer/Laptop repair support.
  • Uses problem-solving and people skills to ensure swift resolutions to technical problems..
  • Build, test, troubleshoot, diagnose, repair computer hardware components and systems.

Qualifications & Preferred Skills & Experience:

  • At least one-year experience required in sale and computer hardware repair.
  • Must have previous experience interacting with customers and/or businesses.
  • Possess strong verbal, and written communication skills.
  • Works well with others and promotes a positive team work environment.
  • Must present and communicate in a professional manner and have good time management skills.
  • Must be self-motivated and able to work independently to meet or exceed goals.
  • Computer proficiency in Apple and Microsoft applications and operating systems; Apple computer experience a plus.
  • High school diploma or equivalent; Bachelor’s or Associates degree in a related field a plus.
  • One year of experience in a customer facing sales environment.
  • Must have the ability to stand on feet and/or sit for long periods of time and ability to lift 50 lbs.
  • Ability to diagnose and fix computers
  • Ability to manage time and work responsibly without supervision
  • Good multi-tasking skills; ability to juggle multiple priorities effectively
  • CompTIA A+ Certification
  • 1-2 years technical experience

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Experience:

  • relevant: 1 year (Preferred)
  • Computer Repair: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Contact : David Chadwick (603) 882-5400    

System Engineer position at BNMC

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UTEC is looking for a Part-Time Woodworker

Woodworker (part-time)

This position is based in Lowell, MA and will report to the Woodworking Program Manager. This is part-time position, 20-25 hours/week.

Job Overview

The Woodworker is a key member of the production team for UTEC’s woodshop, which primarily manufactures cutting boards and salad tongs. 

UTEC is a nonprofit organization serving proven-risk young adults. The woodshop provides an employment opportunity and job training platform for young adults in our Workforce program. The Woodworker will not be responsible for oversight of the program or young adults, but will be working alongside the young adults and may need to provide coaching as it relates to production and safety. 

The Woodworkers’ primary responsibility is to meet daily/weekly production goals. 

Responsibilities and Duties

• Meet individual daily and weekly production goals, as directed by daily work logs and production schedule

• Serve as a role model to young adults including adhering to safety requirements, operational procedures, and work ethic

• Maintain clean, safe, and organized work space

• Assist with training on safety and production procedures as needed

Qualifications

• High school diploma or equivalency preferred, but not required

• 2+ years work experience

• Experience with basic woodworking preferred, but not required 

• Open to feedback and professional development; consistent desire to learn

• Comfortable working in a diverse environment

• Ability to lead by example

• Attention to detail and organizational skills

• Capable of lifting 50lbs

To Apply

Submit resume and cover letter to [email protected].

 

 

HealthMarkets Insurance Agency Looking for Sales Representatives

Considering a Career in Marketing or Sales?


HealthMarkets Insurance Agency is a great career opportunity for individuals from all backgrounds who are motivated, outgoing and have an independent spirit.  We excel at bringing new people into our industry and making them successful. 


As a HealthMarkets Insurance Agency Sales Representative, you’ll provide a consultative approach to create a personalized solution that best fits the needs of each individual client. A multi-line product portfolio provides an increased ability to cross-sell. We believe HealthMarkets offers the capability to grow your income faster than you may have ever thought possible. HealthMarkets will also invest in your success by providing office marketing and lead-generation support as well as ongoing training and career development.

 

  • Build a rewarding career
  • Full training program that prepares you to sell
  • Innovative sales tools to ensure success
  • Pre-set appointments and first-class leads
  • Freedom to make your own schedule
  • Control your future


Sales Representative Requirements:

  • Strong ethical principles
  • Self-motivation and drive with the ability to work independently
  • Entrepreneurial expertise to run your own small business
  • Ability to communicate well and earn people’s trust
  • Excellent time-management and phone skills
  • Desire to guide your own career
  • Passion for making a difference in the community

 
These are only a few of the reasons why you should consider joining one of the largest independent career agent distribution groups in the nation. 

Contact Doug Carlson 603-592-1600 for more information! 

 

Resume for Jean Lawless

Jean Lawless

[email protected] | linkedin.com/in/jeanlawless14

 

Office Manager | Administrative Assistant

Dedicated, stable, proactive, motivated and meticulous Office Operational and Administrative Assistance and Business Professional with 10+ years of hands-on experience excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Dynamic multi-tasker and hardworking active listener with ability to mitigate situations with clients and execute effective customer relationship management, document control, strategic planning, time management, reporting, and project management. Organized, flexible and proactive team player seeking to leverage background into an office manager or administrative assistant role for a progressive organization.

 

Core Competencies:

Client Relationship Management | Stakeholder Collaboration | Scheduling | Cross-Functional Communications | Conflict Resolution | Confidential Document Control | A/R & A/P | Data Entry | Research & Analysis | Reporting | Office Management | Interpersonal Communications | Quality Assurance | MS Office Suite | HTML | CSS | JavaScript | jQuery

Key Contributions

 

Administrative Assistance

·        

Ensured customer satisfaction and retention by timely offering proactive resolution ideas while driving actionable responses to inquiries, concerns, or challenges.

·        

Monitored performance and task progress to ensure optimal productivity and timely project completion.

·        

Communicated and managed customer relationships to ensure timely completion of all work performed, invoicing, follow-ups, and customer concerns.

·        

Collaborated with client executives to communicate schedule management, status reporting, program governance and cross-functional solutions coordination to advance shared organizational goals.

·        

Tabulated and tracked weekly productivity to produce leadership team reports for corrective action planning or continuous improvement.

·        

Strengthened traceability/accountability and ensured data integrity by utilizing software to manage financial and accounting activities.

·        

Collaborated cross-functionally by conducting research, deriving analysis, producing reports, and presenting research findings for continuous improvement efforts.

·        

Strengthened traceability by maintaining organizational filing systems for confidential records, schedules and reports to enhance data/information sharing and retrieval.

·        

Interfaced with customers via telephone or in-person to provide effective customer service.

·        

Eliminated workflow downtime by investigating, troubleshooting and resolving reported complaints and errors.

 

Office Management

·        

Gained departmental staff trust and process buy-in to execute efficiently within office operations.

·        

Streamlined operational efficiency by creating process improvements or directing programs for productivity.

·        

Aided employees with customer service issues, composing correspondence, and accounting/bookkeeping.

·        

Gained extensive office management and operations oversight expertise including budgeting and inventory.

·        

Refined interpersonal skills gained from working with executive teams, diverse colleagues, and high-end clientele including stakeholders, board members and C-level executives.

·        

Recognized for sustaining a history of orchestrating and executing successful management/administrative support processes and procedures designed to increase the efficiency of business operations, heighten team member productivity and moral, and ensure customer retention.

·        

Supervised employees, delegated tasks, scheduled manpower and monitored performance to drive productivity.

·        

Trained new staff members on best practices, operational protocol, and tactics to maximize performance.

·        

Spearheaded multiple concurrent administrative/office projects throughout the entire life cycle including scoping, requirements gathering, client relations, leadership, conflict resolution and updates to ensure on-time completion.

Professional Work History

Administrative Assistant/Sales Associate | Compass Real Estate | Boston, MA | 2018-Present

Administrative Assistant/Leasing Representative | Signature Management | Boston, MA | 2017-2018

Member Service Representative | MIT Federal Credit Union | Cambridge, MA | 2015-2017

Sales Representative (Part-Time) | L.L. Bean Inc. | Dedham, MA | 2011-2015

Executive Assistant to the CFO (Contractor) | Daley & Associates | Boston, MA | 2013-2014

Administrative Assistant/Leasing Representative (Part-Time) | Newman & Company | Boston, MA | 2009-2011

Data Entry/ Administrative Assistant | Burke Distributing Corporation | Randolph, MA | 2000-2009

Education, Training, Certification & Affiliation

Bachelor of Science, Information Systems Science, Salve Regina University

Real Estate Salespersons Licenses, State of Massachusetts 2018

Front End Web Development Coursework, General Assembly 2017 | Integrity Service Coursework

Member, Greater Boston Association of Realtors | National Association of Realtors

Resume for Charisse Sebastian

Charisse Michelle Sebastian

617 323-6528 [email protected]

linkedin.com/in/charissesebastian

IT SUPPORT SPECIALIST

Troubleshooting | User Training | Customer Service | Collaboration | Communications

SUMMARY

As an IT specialist, I use passion, experience, training, collaboration, creativity, empathy, developing rapid and accurate durable solutions, proactively identifying root causes and ability to communicate, conveying complex technical issues into understandable language. Doing whatever it takes to help users be more effective with technology. With a deep intellectual curiosity, I always look to improve on my skills through training and industry groups' participation.

AREAS OF EXPERTISE

¨ Analytical troubleshooting ¨Cultivate a positive customer service focus with users ¨ Clear and concise documentation ¨ User training: ad hoc, individually, and groups ¨ Comprehensive asset management ¨Vendor management: effective and proactive over site

TECHNICAL QUALIFICATIONS

APPLICATIONS:Microsoft Office to Ver 2016 / Office 365, Internet Explorer, Adobe Acrobat / Reader, Visio, Chrome, Firefox, Active Directory, Techsmith SnagIt, Screen Capture, Remedy, Service Now, Spiceworks help desk ticketing / call management systems

REGULATORY COMPLIANCE:Mass. Data Privacy Law- 201 CMR 17.00 / Chap 93a-h, Familiar with GDPR

CONNECTIVITY:Windows 2008 R2 / 2012 Server, 10 / 7 workstation, DNS, DHCP, computer networking

OPERATING SYSTEMS / UTILITIES:Windows workstation 10 / 8X / 7, 2008 R2 Server, Bomgar and Connect Wise Remote Desktop, familiar with Linux (various versions) Mac OS X to Mohave, Taske Customer service management, Zoom Teleconferencing and Avaya Soft phones. Proficient in virus protection and computer / information security, Anti-malware (Malwarebytes, Hijack This) Process Explorer,

HARDWARE:PC desktops / laptops / mobile devices (including Android, iOS) peripherals: SSD / hard drives RAM Memory, NIC's, fax / photocopier / printers and AV projectors

CERTIFICATIONS:Massachusetts Teacher Certification: Computers and Networks

KEY ACCOMPLISHMENTS

TROUBLESHOOTING:

¨ 

Established and maintain 83% closure rate on first call, 93% closed in two hours or less. Examples include:

¨ 

Troubleshot an issue with a user not being able to read Word documents edited on co-worker's workstations

¨ 

Proactively developed a solution: a large-scale issue trying to download / install updates with Windows 10 / 8X / 7 SP1, Windows Server 2012 / 2008 R2 Update recently "in the wild," causing systems to scan for days with nothing happening. I then posted the solution to three Internet sites to help others in the IT community

¨ 

I used the Windows 10 pre-install procedure to troubleshoot a failing Windows 7 system

¨ 

Troubleshot an issue with an IBM X345 Server and Windows Server 2008 with a hard drive error.

¨ 

Creative troubleshooting and repair of a broken laptop: the client was desperate to get her system operational. The manufacturers authorized service center said was not repairable

¨ 

Troubleshot to conclusion, defective security certificates on a Mac client workstation

COMMUNICATIONS SKILLS

¨ 

By treating a user with respect, asking questions and listening, resolved a sporadic issue with her computer converting a problem user into a trusted relationship.

TEAMWORK

¨ 

Retained to work on a cross functional team, initially handling the data and technology for a local non-profit planning the first year of an annual conference with 3 months lead time, resulting in an 86% satisfaction rating

¨ 

Troubleshot to resolution colleague workplace network with enterprise wide viral infection.

VENDOR MANAGEMENT:

®

Initiated renegotiation that cut costs over 32%, on contract terms involving upgrades and user training on a vendor enterprise SW application support contract

®

Initiated negotiation with vendor tech to reduce cost of an Intermec printer replacement main board by 25%%

AWARDS SPECIAL RECOGNITION

¨ 

Exceeded 1st quarterly goals review by 21% in 45 days

 

Page 1 of 2

Charisse Sebastian                                   [email protected]                              617-323-6528

WORK EXPERIENCE

SYSTEM SUPPORT SPECIALIST,Spectrum Computer Support, Newton, MA.                       2007 – Present

Identification, research, resolution of technical problems, installation, troubleshooting and support to users on a variety of technical applications, desktop PC’s / Windows and Mac endpoints hardware, software, system OS and Active Directory issues. Provide phone, remote walk-up and desk side support, escalation of issues when necessary, tracking/reporting of requests and issues, manage requests for new hires / terminations, office moves, etc. Conduct training of staff including any new hires on device basics, common applications and assist in rollouts of new technologies. Customer service focus including creating knowledgebase documentation for IT solutions for users and IT admin, training on a contract and per diem basis. Maintain callback rate below 3%.

¨ 

Per diem onsite desktop support for Barrister Global Services on workstations, connectivity and printers

¨ 

Contract Desktop support at Fresenius Corp. part of a 10 member team supporting approx 10,000 users locally and nationwide with system set up and configuration, walk up, remote and desk side support. Handling an average of 8 incidents daily on Windows 10, 7 and Mac book laptops, both hardware and software.

¨ 

Desktop, Support; server administration, Fenway Health Center: 130 node, 5 server, 120-user network

¨ 

Contract desktop / user support, Reebok Corp. on a 700 workstation PC / Mac Windows / Intel workstations

¨ 

Network Administrator, Picker Institute (Beth Israel Deaconess Medical Center): Provided user support, server administration, backup maintenance. Developedand executed migration from Word Perfect to Microsoft Office covering about 100Gig of data. Standardized document template conversion / rollout

¨ 

Project Management for a business client to evaluate and select a database management application, computerize 3000 client records, implementation and user training

¨ 

As part of a team, contract technical support relocation for 120 user, 200 system network corporate LAN. Completed over a two day weekend with "Tour the floor" follow up desktop support the Monday after

¨ 

Work with vendors on behalf of clients for capital asset acquisition and manage their technology assets. Including negotiating with a vendor for a 3300.00 laptop including shipping and extended warranty, saving 57%

¨ 

Act as Critical Software Liaison & SME explaining terms and technology to diverse audiences

¨ 

Instructor, Network Technology/Support certificate course at Women’s Technical Institute

¨ 

Developed / administered on-site user training on Legal Database Products for Thompson Publishing

IT SUPPORT TECHNICIAN, Artel Video Systems, Westford, MA                                          2006 - 2007

Administered desktop support/end user operations, HW/SW/user support on a 45 station, 10 server mixed Windows OS network, including production floor WS’s, MS Exchange, Active Directory, phone system administration, user training, product evaluation, AV meeting support, vendor management and purchasing.

¨ 

Initiated and maintained technology capital assets, consumables and license inventories

¨ 

Proactively developed a helpdesk call log with tracking to record call resolutions and detail operations

¨ 

Proactively developed a database of network attached printer consumables, listing part numbers, prices and cost per copy analysis to facilitate re-ordering and price comparisons on proposed purchases

EDUCATION

¨ Lenovo Learning Online Certification Course for endpoints, network and connectivity              In process

¨Pursuing (50% complete) degree in Computer Systems, Mass Bay College, Wellesley, MA    In progress

¨ Courses/workshops: Connectivity/Protocols/Infrastructure, Win PowerShell, Malware/

Security, Applications, Troubleshooting, Active Directory, Systems Management.                      Ongoing

¨ Windows Azure, Containers, Docker, PowerShell, Microsoft and Boston Windows Server Group     2017

¨ Windows Server 2016, Microsoft and Boston Windows Server Group                                              2016

¨ Windows 10, Microsoft and Boston Windows Server Group                                                            2015

¨ Windows PowerShell, Microsoft and Boston Windows Server Group                                               2014

¨ Insight Seminars level III grad: professional development including teamwork and leadership           2014

¨Windows Deployment Services, Microsoft and Boston Windows Server Group                                 2014

¨ Windows Server 2012; Microsoft and Boston Windows Server Group                                              2013

¨ Group Policy Deep Dive; Microsoft and Boston Windows Server Group                                           2011

¨ Virtualization IT Camp, Microsoft, Regis College and Boston Virtualization Group                            2011

¨ Mentoring in New Times (MiNT) Women's Leadership and Technology Consortium                        2003

AFFILIATIONS

¨Boston Network Users Group (BNUG) board member ¨ Boston Windows Server Group (BAWSUG) ¨ Virtualization Group (VIRTG) ¨ PowerShell Group ¨ Boston Foundation Funding Partnership Board of Advisory Affairs ¨ Volunteer counselor, crisis hotline

PRESENTATIONS

WIND / South Feb 2018: “Use the Power of Your Computer in Job Search.”

Boston Network Users Group (BNUG) Dec 2016 Examination and Resolution of the Win Update Problem

Page 2 of 2

Northpoint Mortgage is Looking for Loan Officers!

Northpoint Mortgage is Looking for Loan Officers! 

Locations Most in Need of New Talent include Bedford, Dover, and Portsmouth 

Interested? Please reach out ASAP to [email protected] 

About the Company

Northpoint Mortgage is a New England based mortgage lender. We offer a flexible sales environment and are dedicated to helping our sales staff grow their business. With local underwriting, local processing, and local branches, we understand the New England market, as well as the unique needs of New England realtors and homeowners. Unlike national mortgage lenders, you will be connected directly with Northpoint Mortgage's President and COO to learn about our corporate culture. 

A Few Highlights:

  • Customized and automated marketing for all loan officers ensures regular contact with and retention of your clients and referral partners.
  • Unique underwriting and closing procedures reduce the time from application to funding.
  • Ability to price loans competitively and profitably, customized to your specific market area and clientele.
  • Robust and customized leverage of automation in origination, product guidelines, pricing, human resource information, and marketing.

Qualifications:

  • Active NMLS license or federal loan originator registration.
  • Professional and effective communications skills.
  • Demonstrated ability to cultivate and develop relationships with realtors, builders, attorneys, accountants, etc.
  • Proven ability to multitask in a fast paced, constantly changing environment.
  • Computer proficient.

Education:

  • High school diploma or equivalent. Four-year college degree preferred.

Benefits:

Northpoint Mortgage recognizes that its employees are its most valuable asset. Accordingly, Northpoint Mortgage offers health insurance, dental insurance, 401K, and life insurance to all full-time employees.

Resume for Jean Frechette

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