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UMass Lowell Difference Maker January 2019 Newsletter

DifferenceMaker R with uml logo 6.12.15

 

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January 2019 Newsletter

 

Welcome back to campus! We hope you enjoyed your winter break, and are recharged and ready to get started on the spring semester!

 

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2019 $50,000 Idea Challenge Kick-off and Idea Hack

Join us to learn more about the $50,000 Idea Challenge, hear from real-life DifferenceMaker teams, begin building a team, and more! Food is always served.

Date: Jan. 30
Time: 5:30- 7:00 p.m.
Location: Saab Center, Perry Atrium, North Campus
RSVP: [email protected]

 

idea challenge hack

 

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2019 $50,000 Idea Challenge Applications are Now Open!

Open: Now
Closes: Feb. 12, 2019
Apply Today!

 

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Support DifferenceMaker!

Please consider a donation to DifferenceMaker today. Your donation will support the program, and our student teams. Thank you!

Questions? Email [email protected]

 

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Latest Blog Post From B2B Video Solutions and Treasured Memories Video

This time of year I get very busy with videotape and film transfers, recovering those lost memories that are trapped on obsolete media. The videos make a great Christmas gift, or a wonderful activity to share with family over the holidays.

I can still deliver the video on DVD if that’s what the customer wants, but recently I have been recommending forgoing the disk in favor of .mp4 files. The files can be provided over the internet through a file sharing site like Dropbox or Google Drive, on an external hard drive or, most commonly, on a thumb drive.

A DVD can be played in a DVD player and shown on a television or monitor. That’s it. It cannot be copied or backed up without specialized software or hardware. It cannot be played on many newer laptops, as they don’t have disk drives. Within the next 10-20 years, DVDs will be as obsolete as VHS tapes are now.

Video files, or mp4’s, are just computer files. They can be moved, copied, renamed… just like any other computer file. Most importantly, they can be backed up. Multiple copies can be made and distributed, to insure that these treasured memories will always be preserved. The files can be watched on a smart television, or through any device that connects to a computer or has a USB port. They can be edited. They can be shared in social media or on YouTube or Vimeo. They can be stored in the cloud. They can be viewed on phones and tablets.

Some people request both DVDs and .mp4s. As long as there is a desire for DVDs, I will continue to offer them. But, when preserving our video memories for the future, we need to look to the future.

Dave Waldman is a video storyteller and owner of Treasured Memories Video and B2B Video Solutions in Bedford, New Hampshire. He can be reached at (603) 566-3075 or [email protected]. His website is davidwaldman.com.

Meet Steve Feinberg CPA of Appletree Business Services

steve

Steve has been in the Accounting industry for over 30 years. He founded Appletree Business Services located in Londonderry, NH in 1988. 

After graduating from Bryant University majoring in both Accounting and Systems Management, Steve worked for Price Waterhouse for 8 years as an auditor and computer consultant before branching off on his own. 

Steve and his team understand how to create small business financial confidence by providing excellent bookkeeping, tax, and payroll services, typically provided together in a single integrated Business Owners package. 

If you choose Appletree Business Services for your bookkeeping, payroll or tax needs, you’ll find out who they are, and that good things begin to happen in your business. Your common financial challenges will become simple with a clear map to create your ideal situation. More than that, Appletree Business Services will identify your “typical” stresses and help make them go away.

Get the confidence that comes from a complete suite of small business services offered in one place and give Steve a call to get started.

Phone: (603) 434-2775 (APPLE) | Website: https://www.appletreebusiness.com

 

Hellenic American University is Now Enrolling

hau

SALEM ANIMAL RESCUE LEAGUE BRINGS JUSTON McKINNEY TO SALEM ANIMAL RESCUE LEAGUE’S AMBER MOON NOVEMBER 10th.

New Hampshire’s top comedian, Juston McKinney, headlines an evening of entertainment and giving for Salem Animal Rescue League’s biggest fundraiser of the year. Juston, a dog lover and owner, has hit the top of his comedy career with appearances on NBC’s Tonight Show as well his Comedy Central special: Juston McKinney-A Middle Class Hole. Juston was also a part of The Blue Collar “Next Generation” tour with Bill Engval on TBS.  

Amber Moon Comedy Night is a celebration featuring dinner, comedy, silent and live auctions, and raffles with all proceeds benefiting the many homeless animals at SARL. Please join us for a night of feel-good fun that makes a difference in the lives of cats and dogs in need.  

DATE: Saturday, November 10.

TIME: 5:00 p.m. to 10:00 p.m.

LOCATION: Castleton Banquet & Conference Center, 50 Enterprise, Windham, NH

TICKETS: Can be purchased through SARL’s website at www.sarlnh.org 

CONTACT: Rachael Charewicz, SARL Events & Marketing Manager at (603) 893-3210 Ext. 203 or by email at [email protected].   

Salem Animal Rescue League is a 501(c)(3) nonprofit charity committed to saving the lives of abandoned, neglected and injured animals by providing a safe haven, compassionate care and new permanent homes for them. SARL’s federal tax ID number is 02-0454791.

Resume for Jeff Pearl

 Jeff Pearl

Vice President/General Manager

603-759-0429

[email protected]

linkedin.com/in/pearljeff/

History of designing and implementing successful sales strategies and marketing initiatives to increase revenue and stimulate growth into new markets. Strong background in designing quality product offerings, building positive long-term customer relationships, and capturing new business opportunities through referrals and collaborative sales efforts.

Company management, leadership and operations oversight experience, with over fourteen years of experience in improving work force quality, shortening lead-times, improving operational efficiencies and managing logistics.

Refined relationship-building skills and experience working with vendors to negotiate and improve lead-times, margins, extend payment terms and broaden and/or integrate strong sources of supply for an array of products and materials.

PROFESSIONAL EXPERIENCE

Vice President/General Manager

EBCO Absorbents, Hudson, NH, 2003–Present

  • Built and maintained sales of over $4 million
  • Built and maintained supply lines to support all sales
  • Designed and managed all operations, from marketing, purchasing, order entry, receiving, processing/packaging & shipping.
  • Served on board (10 yrs) for trade association

 

Operations Leadership Development Prgm / Tech Supervisor

BAE Systems, Nashua, NH, 1998-2003

  • Production Engineering NHQ-CCA
  • Design Engineering MER
  • Buyer/Procurement (Canal Street)
  • Production Supervisor / Lean Team Lead
  • After leadership program - Technical Supervisor (Hybrid job created for me which included both production supervisor and engineering duties.

 

SKILLS

Problem Solving

Negotiating

Budget Management

Sales Management

Customer Management

Inventory Management

Vendor Management

Work Force Management

HIGHLIGHTS

Elected to the board of directors for international trade association of over 200 member companies within four years of joining the industry

Promoted to VP and then President of trade association after serving on board for four years

Successfully managed company of 12-18 people for last 8 years

Hired and trained more than 30 employees

Handled most of the negotiations with both suppliers and customers

Designed and set-up all packaging operations and maintained all industrial equipment

EDUCATION

Bachelor of Science, Mechanical Engineering (with Minor in Business Admin) University of New Hampshire, Durham

MBA, (with Focus in Marketing)

Rivier College, Nashua, NH

 

Meet Dr. Ian Barwick, DMD

ian

Dr. Ian Barwick says "The most fulfilling part of my job is seeing a patient through to the end of a successful treatment plan – it’s a shared journey.”

He views each patient treatment plan – whether spread over one year or ten – as a journey shared together, completed together, and as a great success when the end is reached together.

“Every patient needs to be offered the best that dentistry has to offer,” says Dr. Barwick. “Not everyone can afford it or wants to do it all at once. But when we can do it over a period of time, everyone wins.” Being a part of changing lives through dental care is his reward – watching patients develop self-esteem, knowing they are beginning to look at themselves differently through the process, and being there when they see themselves in the mirror at the end.

In addition to his dental services, Dr. Barwick also specializes in Oral Appliance Therapy to treat sleep Apnea. Do you have sleep apnea but can’t handle a CPAP? Oral Appliance Therapy is changing lives for the better and may be covered by your insurance. 

Dr. Barwick has been practicing in Dracuct, MA for over 30 years. He is dedicated to the community, loves music, hiking, snorkeling, playing tennis, cooking, and traveling. 

Contact Dr. Barwick to find out more about Oral Appliance Therapy and to see how he can help with your oral health.

Phone: 978-957-5511 | Website: http://www.ianbarwickdmd.com/ | FaceBook: https://www.facebook.com/Ian-Barwick-DMD-689023504450727

 

Meet Drew Clapp, Financial Representative

drew

Drew Clapp help families build towards financial freedom by educating them about concepts they can use in every day life to achieve their goals and wishes. He helps them protect their freedom by providing insurance. Drew provides a variety of services and products in which families can build towards becoming debt free and a rockstar in retirement. 

Contact Drew to find out more! Phone: 603-707-0337

Meet Dave Waldman of B2B Video Solutions & Treasured Memories Video

dave

Dave Waldman has a passion for video and storytelling. He wants to make sure your story is told. Whether that is tales passed down from generation to generation or the story of your business, who you are and what you do. 

Dave founded Treasured Memories Video in 2006 after recording video biographies for a couple of aging family members. The results were overwhelming, and Dave found a passion for merging the technical skills he has with his creative and personable side. He has a natural ability to make people feel comfortable in front of a video camera and draw out of them their experiences and life views.

A few years later, he formed B2B Video Solutions to better brand the business video products he creates. Dave’s hobbies include community theater, outdoor activities like skiing, kayaking and scuba diving, and Dave is, of course, an avid movie lover and an unapologetic television watcher.

Take a look at Dave's website for a list of services he can provide https://davidwaldman.com. Contact Dave to get your story told! 

Phone: (603) 566-3075 | Email: [email protected]

Resume for M. Karen Hamilton

M. KAREN HAMILTON

 

[email protected]                                                978.204.5975                    www.linkedin.com/in/karen-hamilton54

 

 

Advisory Business Systems Analyst

Create Effective and Efficient Workflow of Customer Information & Solutions

 

Experience working with back-end systems in information development processes and support entitlement. Skilled in product administrative and system setup of worldwide supported products and bundled products via Product Information Form (PIF) tool, ReTAIN Automated Queue System (AQS) routing, cc:Win Distributed Call Center, metric analysis tool, and Parature.

Provide UAT testing on variety of business systems with broad and diverse experience in adapting, developing, and implementing technology driven CRM projects. Collaborative problem-solver with excellent interpersonal and communication skills. Flexible, motivated, and detail oriented with high standards in fast paced environment.

 

 

TECHNICAL SKILLS

 

SAP, Vantive, CAM, and CCMS

Business Objects and OPC Admin Analysis Tool

ReTAIN PCOMM system and Parature

 

 

EXPERIENCE

 

IBM CORPORATION, Watson Commerce Division, Cambridge, MA                                                                        2012 to 2017

Software Service Planner and Advisory Business System Analyst

·        

Achieved 80% customer satisfaction rating by:

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Collaborating with offering management, product leads, and level 2 support management, gathering support requirements for voice and online web submitted Problem Management Requests (PMRs).

o   

Implemented global support delivery plans, ensuring customers receive seamless software support for subscription and support licenses.

o   

Influenced cross-functional teams and incorporating metrics, post-release analysis information, planning activities, and business impact decisions.

o   

Creating support structure for new offerings and product acquisitions and readiness into ReTAIN and/or Parature call entitlement tools and processes for optimal and seamless customer experience.

·        

Demonstrated support liaison services between offering and entitlement teams, ensuring timely product launches, releases, and end-of-service and meeting deliverables for customers’ software support needs and entitlements.

·        

Maintained 26 product portfolios under commerce brand division, delivering optimal efficiency from initial launches and upgrades/releases throughout product lifecycle.

·        

Provided technical expertise to product development, identifying, evaluating, and creating support structures and procedures that were cost effective and met user requirement for support readiness.

·        

Delivered project management worldwide readiness and multi-task with cross-functional teams; sales, marketing, development, and support on new product roll-outs, version/point releases, and upgrades on bundles/offerings, meeting client deliverables.

·        

Decreased up to 85% of voice submitted tickets by driving yearly quality plan, analyzing project support tickets and defects, and generating continuous product quality improvement.

M. Karen Hamilton                                                 [email protected]                                                                         Page 2

 

IBM CORPORATION, SWG Support & Technology, Cambridge, MA                                                                        2007 to 2012

Advisory Systems Analyst

·        

Supported service planners’ portfolios, setting up multiple products, bundles, and offerings for market product readiness and customer support entitlement.

·        

Represented Lotus division as OPC Administrator point of contact. Designed target components and questionnaires in OPC Admin of customer problems for quality and metric reporting and analysis.

·        

Collaborated and supported 6 Service Planners to identify global product deliverables, AQS routing, support processes, and product announcements, meeting product lifecycle strategies.

·        

Implemented improved and efficient entitlement processes by conducting PIF Web tool system UAT for upgrades and release testing.

Senior Systems Analyst                                                                                                                                                          2001 to 2007

·        

Appraised and recommended Product Development on technical support processes by defining product structure for new offerings and market readiness for premium customer experience.

·        

Project managed worldwide product readiness for new products, point releases, and upgrades meeting delivery and target GA dates.

·        

Supported and ensured product transition of acquisitions and pre-bluewash entitlement into IPLA Passport Advantage terms and conditions and call entitlement processes by integrating acquired products into support services and offerings.

·        

Enhanced and improved PIF tool impacting downstream customer entitlement processes and experience by representing Software Group feedback and conducting UAT testing.

·        

Ensured efficient data flow and minimal impact of customers’ entitlements and online problem web submissions, advising and working service planners’ requirements with development team into PIF tool.

 

 

EDUCATION

 

Bachelor of Arts (BA), Communications/Advertising

SIMMONS COLLEGE, Boston, MA

 

 

PROFESSIONAL DEVELOPMENT

 

Planning Effective Business Meetings

Project Risk Management Simulation courses

Project Management classes for in house PM certification

Microsoft Project Fundamentals

Agile Basics training

 

 

AFFILIATIONS / ASSOCIATIONS

 

President, Tyngsborough Scholarship Trust (3 years)

Volunteer member of Tyngsborough High School Grad Night (2 years)

Volunteer at Lowell Humane Society