VALERIE PLOUFFE

58 Walnut Avenue * North Hampton NH 03862

603-379-2489 * vandv34@hotmail.com

SKILLS SUMMARY

• Business Planning / Development / Forecasting    
• Customer Service
• Consultative Outside / Inside Sales                               
• Customer Acquisition Strategies/Profiles                        
•  Internal / External Communications                              
•  Problem Identification / Resolution                                
•  Business to Business and Consumer Sales 
• Managed Credit and Collections
• Increased Business with Existing Customer

PROFESSIONAL EXPERIENCE

• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• General administrator for Professional services and Dispatch departments
• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• Coordinated Engineers for the Professional services department
• Service dispatcher
• Computer Hardware, Software & Professional Services Sales
• Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
• Conducted sales prospecting activities
• Order Entree
• Respond to direct client inquiries and maintain database of accounts, activity, and inquires

EMPLOYMENT HISTORY

Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive

Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive

Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager

CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service

TECHNOLOGY SKILLS

 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

• Operating Systems: Windows and Mac
• Languages: Java; HTML and Java Script
• CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

• Platforms: Windows and UNIX

EDUCATION AND PROFESSIONAL DEVELOPMENT

• New Hampshire College, Portsmouth, New Hampshire - Business Management
• Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
• Sprint Wireless (Certified)
•     Comcast Business Class Service  (Certified)
• Computer Training (On Going)

REFERENCES

Available upon request

Create a Marketing Plan. When you take the time to think about how you are going to gain exposure to your customers, you should have a laid out calendar of events for the year. Note the holidays, note the weekends, note the possibility for events through out the year; include your vacation weeks, and write on the calendar.  Mark it with the important weeks for you to campaign and once you have done this you should mark the same calendar with the results of your effort.

Now you have a documented track record of what you did in previous years and how you may adjust for the coming year. Remember to note the weather and any occurrence that may have had an effect on your event or campaign.

Having this valuable tool in front of you helps to plan the execution in a timely manner so that you are not scrambling for ideas and are better prepared to meet any deadlines. Our planning is targeted to each business and the sales season of each individual industry. By stating an early plan you are better prepared with marketing collateral and products needed throughout the year which can be well thought out and applied with an effective strategy.

CALL for a FREE Consultation and Review of your Marketing Plan of 2013 - Wayne Gelardi

ADSERVICES 603 898-0050

I created this tip to break down barriers for cold calling potential clients. I do this on site at the client. 

The entry door states "No soliciting". I dress like an average person. No suit, no clunky papers and junk. I tell the receptionist my name and ask for his/hers. I simply state that I would like to write a letter to the person in charge of "xyz". I make sure I get spelling correct. If possible I take one of their business cards. Then I tell the receptionist more details about who I am and focus on him/her. If I see a picture of a child on her/his desk. I mention how beautiful their son looks and that I have a son too. All I try to do is make a "connection". If no picture available. I ask how they drink their coffee. 

I return to my office and write a quick note to the decision maker and place it in the mail. Hand write the address and your return address. Use a non tradtional postage stamp (National Parks or something nice) I follow up with a call.  I make the call at 4:30PM to 5:30PM. In most cases the receptionist is gone. On occasion, the decision maker answers the phone. I talk about the letter and give them just 30 seconds to state the elevator speech and try to get an appointment. Get their e-mail and use to confirm appt.   

If receptionist answers and you want to get past this roadblock, talk about the coffee, her/his son or their pet.  Again make the connection. Ask her/him when is the best time to reach the decision maker. If it is not right then and there, call back when the time is right. Let the roadblock be a friend. Make the common connection and don't forget to bring in their favorite coffee when you visit for the new appointment!