Sales jobs
Resume for Stephen Arthur
STEPHEN C. ARTHUR
34 West Meadow Road
Haverhill, MA 01832
Home: 978-372-6360
Mobile: 978-852-8981
SUMMARY
Experienced and successful sales and customer service professional with 15+ years of experience within a variety of corporate environments. Highly developed interpersonal and problem solving skills. Able to work effectively with employees at all levels. Mature, highly dependable and extremely hard working.
PROFESSIONAL EXPERIENCE
2011-Present Inbound Customer Service Rep, Potpourri Group, Inc., Chelmsford MA
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Generated many thousands of dollars in income through daily interaction with 75-100 customers nationwide, providing efficient order placement, problem solving as needed, and product knowledge
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Consistently meets or exceeds all company goals for call time efficiency and production
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Many times top producer for in house sales promotions
2010-2011 Project Engineer, Door Department, Surveillance Specialties, Wilmington MA
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Contributed $400,000 to bottom line through pre-sale solicitation as well as post-sale follow up
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Added numerous new customers to company base.
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Oversaw commercial project bids to General Contractors throughout New England from bid to contract close. Reviewed and analyzed drawings, specifications and addenda
2009-2010 Estimator, Door Department, Star Sales and Distribution, Woburn MA
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Bid commercial projects to General Contractors and Drywall Contractors in Massachusetts
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Review and analysis of drawings, specifications and addenda for Section 8
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Assisted walk in customers
2009 Chief Estimator, Horner Commercial Sales (Division of North Atlantic Corp.), Woburn MA
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Bid commercial projects to General Contractors throughout New England
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Review and analysis of drawings, specifications and addenda for Section 8 doors, frames and hardware
2002-2009 Estimator, Commercial Department, Merrimack Valley Wood Products, Derry NH
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Bid and closed over $2,000,000 in commercial projects in 2008 to General Contractors throughout New England
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Reviewed and analyzed drawings, specifications and addenda for Section 8 doors, frames and hardware
1994-1997 Territorial Management Representative, Offtech, Wilmington, MA
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Generated hundreds of new customers through in person cold calls for a territory which included Logan Airport and numerous greater Boston locales. Provided pre and post-sale support and expertise.
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Increased business 50% as Territorial Management Rep for an installed customer base within seven towns in the North Shore
EDUCATION
University of Massachusetts Boston, BA
CERTIFICATES
DHI Takeoff and Estimating
Ingersoll/Rand Hollow Metal (Steelcraft) Seminar
Comsense Training Seminar
Sargent Distributor Course – Certificate
Notary Public (25 years)