Carolyn R. Durell

81 Parkview Street, Manchester, NH 03103    603.548.7468   crdurell@hotmail.com

EXPERIENCE

Bank of America

Vice President; Business Support Manager, Legal Department Global Records Manager    April 2010 – November 2011

Responsible for the retention of paper and electronic work product globally.

Created and maintained global training materials for department-wide DM system transfer.

Trained global staff in alignment with corporate standards and country regulations.

Analyzed and reported global procedures for corporate digital initiative within a Six Sigma structure.

Requested and analyzed vendor quotes for global digital initiative.  Created proposals for department consideration.

Integrated documents from mergers seamlessly into systems.

Evaluated procedures for global practice areas and made changes to processes proactively.

Ran reports to data mine archive information for accuracy.  Researched and updated inaccurate information.

Researched and determined action to be taken on outside counsel disposition requests.

Problem-solved record issues with associates.

Vice President; Business Support Manager, Legal Invoice Team Manager                     February 2007 – April 2010

Monitored daily team workload associated with the electronic processing of 12,000 monthly invoices for $200MM.

Managed a team of 13 employees nationwide.

Trained existing and new employees, law firms and vendors on the legal invoice processing procedure changes associated with periodic policy changes and five company mergers.

Completed user acceptance training for system enhancements for TeamConnect, LegalPrecision, and eRequest.

Maintained data integrity of database of matters and transmission of data.

Analyzed and provided monthly reporting metrics to senior management as part of the Six Sigma process certification. 

Resolved issues with Vendor Client Relations, Technology, Accounts Payable, Human Resources, Staffing, and Payroll.

Continually reviewed and evaluated the invoicing process for maximum efficiency while meeting corporate and governmental requirements including application of appropriate company, cost center and general ledger.

Evaluated and integrated the legal invoice processing procedures for five large scale, multinational company mergers.

Provided problem resolution to invoicing situations such as overpayments, lack of payment, expedited payments.

Business Support Lead I (Office Manager for GWIM – Asset Management Legal)                             December 2005 – February 2007

Liaison between Technology, Compliance, Human Resources, Staffing, Payroll, and investment groups.

Project manager of office move.

Created File Maintenance and Retention Policy for practice group.

Designed steps needed for on-boarding and off-boarding associates in Legal Department globally.

Created a global forum for administrative professionals to communicate with management.

Manager of vendor relationships and contracts.

Trained new associates on company and department standards.

Senior Legal Administrative Assistant                                                                               August 2004 – December 2005

       Created a database of matters, maintain matter filings, catalog pleadings, implemented a litigation calendar system.

       Coordinated and managed outside counsel relationships.

       Researched employment issues using Westlaw, Nexis and online services and composed legal memorandum.

       Reviewed invoices and ensure prompt payment.

       Served as eLearning Consultant by creating eLearning Modules and coordinating training sessions.

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EDUCATION                                                                                                                  

              Southern New Hampshire University                                                               Manchester, NH

Master’s of Science; Organizational Leadership                                                                December 2010

Boston University                                                                                               Boston, MA

Paralegal Certificate                                                                                             December 2005

King’s College                                                                                                     Wilkes-Barre, PA

Bachelor of Arts; Political Science                                                                       May 1998

AFFIlIATIONS

ARMA International (National Conference Attendee 2010 & 2011), ARMA Boston Chapter (Monthly Lunch/Learn attendee).

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SKILLS                      

Open Text Livelink; Hummingbird; MicroSoft Access, Excel, Livemeeting, Outlook, PowerPoint, Visio, Windows, Word; SharePoint; Adobe Captivate; Wisdom-soft Screenhunter, Westlaw; Lexis; Elite for Windows Billing Software; Carpe Diem Time Software; Campbell Accounting Software; Lexis Nexis LegalPrecision; MitraTech TeamConnect Enterprise; Business Objects; Ariba eRequest Software; eWorkplace.