John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                                         jbcase@hotmail.com

_____________________________________________________________________________                                                                                                                             

     Business Operations * Client Services * Project Management

 

An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:

 

* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________

 

Relevant Experience

 

Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)

 

In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  

 

General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.

 

• Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
• Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
• Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
• Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
• Parking website regional project team member – maintained webpage content for 18 local Ampco locations.

 

General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.

 

• FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
• Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
• Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.

 

John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________

 

• Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
• Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
• Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
• Committee member for Airport projects including review of consultant findings and vendor selection process.

 

Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.

 

• Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
• Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
• Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
• Implemented administrative policies including discipline; prepared and applied action plans.
• Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
• Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.

 

Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)

 

Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.

 

• Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
• Designed quarterly training programs in areas of time management, communications, diversity, and service.
• Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
• Recognized by client for excellent customer service, outstanding facility management, and successful relations.

 

Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)

 

Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.

 

• Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
• Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
• Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.

__________________________________________________________________________________________

 

Technical Skills, Community & Education

 

• Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
• Parking Industry specific revenue equipment & programs; inventory & enforcement applications
• New England Brittany Rescue, Transport Volunteer, 2012 to Present
• Community Service Award, TBPC, Tampa, Florida 2002
• Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
• BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA

 

Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.

 

Responsibilities include:

·       

Interacting with wholesale customers on the phone, and via email

·       

Scheduling sampling events for our brand ambassadors

·       

Responding to consumer email inquiries regarding our snacks

·       

Accounts receivable and payable, including creating purchase orders and invoices

·       

Tracking and ordering raw ingredients

·       

Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies

 

Requirements:

·       

Excellent attention to detail and accuracy.  Highly organized and able to multi-task

·       

Professional, friendly and mature

·       

Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”

·       

Doesn’t give up easily and follows through on tasks to completion

·       

Prior experience working in a professional environment

·       

Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel

·       

Has a strong interest in the healthy and natural food space

·       

Must have own laptop computer with wireless capabilities

 

Location: Cambridge, Porter Square area

·       

Dates: Must be available to start within 1 week

·       

Hours: Part-time, 10-20 hours per week.  Hours can be flexible.

·       

Compensation: $12/hour+ depending on experience

 

If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact Kat@BienaFoods.com.

 

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL kathleenchrissis@yahoo.com

 

PROFESSIONAL

   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.

 

Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.

 

Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.

            

Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.

 

Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.

 

Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.

 

Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.

 

EDUCATION AND

      LICENSES

Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011

 

 

COMMUNITY

 INVOLMENT

Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997

 

 

COMPUTER

     SKILLS

Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8

 

 

 

Nicole Martini                                                

                                                                                   7 Bowers Landing Dr. Apt 305

                                                                                                       Merrimack, NH 03054

                   Martini.NicoleM@yahoo.com

                                                                                                       (978) 505-1046

 

           

PROFESSIONAL EXPERIENCE

HIGH HOPES FOUNDATION OF NEW HAMPSHIRE                            (June 2012 – Dec. 2012)

Executive Director                                                                                                        Merrimack, NH

• Developed and executed annual fundraising campaigns
• Coordinated business development and community outreach efforts as the main contact for agency
• Oversaw all office operations including but not limited to $120K annual budget, resource allocation and communications
• Managed “wish” process from initial intake through to completion
• Created five year strategic plan for agency growth and sustainability
• Implemented policies and procedures for volunteers, Board of Directors and future staff

 

CHILD ADVOCACY CENTER OF HILLSBOROUGH COUNTY             (October 2011 - May 2012)

A Program of the Granite State Children’s Alliance                                                                 Nashua, NH

Development Director/Forensic Interviewer

• Successfully executed a record breaking $250,000 fundraising event, utilizing staff and volunteer resources, as well as previous galas, a triathlon, dance recital, hope blooms campaign and others
• Served as spokesperson for the organization in the community, through social networks and provided training to individuals working with children to help identify child abuse and promote responsible reporting
• Created, maintained and implemented a comprehensive calendar year development plan to assist with funding sustainability along with an ongoing marketing campaign utilizing Constant Contact for newsletters and events
• Worked closely with members of the NH schools to provide continued training to staff and students on various issues; sexual abuse, cyberbullying, internet safety, and child protection laws

 

CHILD ADVOCACY CENTER OF HILLSBOROUGH COUNTY                  (Sept. 2008 - Oct. 2011)

Program Coordinator/Forensic Interviewer                                                                     Nashua, NH

• Conducted approximately 1000 videotaped forensic interviews according to the Standards of the National Children’s Advocacy Center and other national training organizations
• Provided victim support and advocacy for children and families from initial orientation through the evaluation process and provided crisis counseling as needed to address victim and family responses
• Encouraged team decision-making to ensure child safety, family case planning and legal integrity of the case
• Acted as a neutral team liaison to coordinate efforts between law enforcement, district attorney’s offices, child protective services, medical and mental health providers and victim service agencies
• Prepared case review lists, schedules and reports.  Coordinated meetings and conduct case review process through multidisciplinary team
• Tracked and managed semi-annual statistical submission through NCATrak database by coordinating with all multidisciplinary team members to obtain current case information

 

CHILDREN’S ADVOCACY CENTER OF SUFFOLK COUNTY   (August 2005 - Sept. 2008)

Administrative/Intake Coordinator                                                                                    

Boston, MA

• Conducted intakes, provided resources and referrals to clients, and initiated multidisciplinary team response for emergency and non-emergency cases
• Conducted outreach to community organizations and prepared all necessary materials
• Responsible for A/R, A/P, financial report preparation and various other administrative tasks

 

ADDITIONAL PROFESSIONAL EXPERIENCE

TOWN OF CARLISLE - Carlisle, MA (2004-2008)

Police and Fire Dispatcher

 

LEXINGTON ALARM SYSTEMS - Bedford, MA (1998-2004)

Senior Alarm Dispatcher

 

PROFESSIONAL DEVELOPMENT

GRANTS SEMINAR – Portsmouth, NH (2012)

 

LEADERSHIP GREATER NASHUA – Nashua, NH (2012)

 

BASIC, ADVANCED & EXTENDED FORENSIC INTERVIEW TRAINING - Huntsville, AL

(2008, 2010 & 2011)

 

STEWARD OF CHILDREN – Bedford, NH (2009)

Authorized Facilitator

 

VICTIM WITNESS ADVOCATE TRAINING – Boston, MA (2006)

Suffolk County Attorney’s Office

 

VOLUNTEER EXPERIENCE

N8’s CAUSE – Merrimack, NH (Jan 2013 – Present)

Volunteer

 

MERRIMACK CHAMBER OF COMMERCE – Merrimack, NH (March 2013)

Volunteer

 

BOSTON AREA RAPE CRISIS CENTER (BARCC) – Boston, MA (2005-2006)

Certified Hotline Counselor – Volunteer

 

EDUCATION

Northeastern University, Boston, MA (May 2005) Bachelor’s Degree in Human Services & Counseling Dean’s List Graduated Magna Cum Laude

Suzette P. Ciancio

64 Pollard Street     North Billerica, MA 01862

 

Account Management Professional

 

Results-oriented Sales and Account Management Professional with extensive experience. Proven ability to identify new business and increase sales within established accounts and mature territories.

Build long term relationships and develop solutions to address customer needs resulting in mutual growth.

Successfully train sales, national, and field sales representatives.

Professional expertise respected among peers.

 

                                                Professional Experience

 

John Wiley and Sons, Hoboken, NJ                                                                    2006 - 2012

New England Professional/Trade Sales Representative

• Structured and implemented appropriate successful strategies and priorities for account development and coverage focusing on customer needs and satisfaction.
• Maintained expert comprehensive knowledge of both print and digital products.
• Kept abreast of market needs and trends among industry, territory, and customers.
• Liaison between the marketing departments and my accounts; coordinating promotions, explaining new technologies, developing marketing pieces for use with my accounts.

Special Accomplishments:

• Arranged two bookstore signings for Tedy Bruschi of the New England Patriots, bringing in an extra $25,000 in revenue for the fiscal quarter.
• 2007 Outstanding Accomplishment in the Wiley/Professional/Trade Group

 

Pearson Education, Boston                                                                                   1999 - 2006

Marketing Manager Pearson Technology Group (1 year)

• Marketed print and digital products for Open Source, Engineering and Telecommunications for Prentice Hall and Addison-Wesley publishers.
• Worked with authors on new and revised books for marketing plans for web, national accounts & independent bookstores.
• Organized LinuxWorld & DesignCon trade show – booked authors, planned booth space, placed advanced marketing, worked with publicist, organized booth events.

Special Accomplishment:

• Achieved 12% over budget for year-end sales 2005-2006.

 

Pearson Technology Group Sales Representative for New England (6 years)

 Sold all product lines to independent bookstores

• Prospected and opened non-traditional accounts such as computer stores and camera stores.
• Promoted product placement with co-operative advertising.
• Organized and ran tables for annual book trade show.
• Liaison between the marketing departments and my accounts.

Special Accomplishment:

Worked with in-house sales systems to teach other national and field sales representatives in the PTG group.

 

Prentice Hall, Upper Saddle River, NJ                                                                  1993 - 1998

Sales Representative

• Sold Prentice-Hall titles to independent bookstores.
• Set up displays, end caps, bookfairs with bookstores to increase Prentice-Hall presence and to increase sales.
• Kept up with technology changes to educate accounts.
• Encourages accounts to consider web presence

 

Special Accomplishment:

• Helped train new reps by working with them on sales calls and teaching them the house sales systems.

 

Education

Bachelor of Arts, University of Massachusetts, Amherst, MA

French and Education

Communauté des Etudiants Etrangers, Grenoble, France

 

Activities

Book Publisher Representatives of New England

Current member Board of Trustees, Billerica Public Library, Billerica, MA

Co-Chair Soup Kitchen Committee, Trinity Church, Concord, MA

 

 

Michelle Laurencio

70 Burgundy Dr., Nashua, NH  03062 / 603-670-5005 / MichelleLaurencio@comcast.net      

 

Linkedin.com/in/Mlaurencio

“100% Professional,” “Very Personable,” “Organized,” “Project Manager,” “Networker,”  “Detailed,” “Multi-Tasker,” “Positive,” “Caring”

 

Accomplished, proven reputation in budget, design and implementation of multi-faceted sales programs including all facets of marketing.  Evaluate sales campaigns for effectiveness and ROI.  Skilled negotiator in implementing and utilizing outsourced vendors.  Consistently transforms marketing efforts in ever-changing industry.

 

Business Development Executive

May 2012 to March 2013

DSI Marketing Communications

 

Performance driven professional with outstanding communication and interpersonal skills.  Providing marketing direction to businesses for their growth via all facets of marketing.

 

• Generated revenue by increasing client base and selling marketing communications.  Secured the DCR and MassPort as new clients.
• Prospect, qualify and close marketing initiatives in B2B including up-sell, service and retention.
• Found company’s SOMWBA status with the Commonwealth and became sole vendor representative.

 

Circulation Marketing & Promotions Manager

 August 1997 to February 2012

Lowell Sun Publishing

A sub-division of MediaNews Group

 

Developed, budgeted and administered sales programs for 8 newspapers’ circulation departments with solid, innovative and progressive sales promotions and telemarketing campaigns

 

• Sourced dealers, researched pricing and negotiated purchase contracts of marketing lists, promotional products and carrier delivery supplies.
• Researched and contracted vendors for out-sourced telemarketing campaigns.
• Personally formed and managed inside sales/telemarketing department of 20 employees. Authored training manual/employee handbook. Solid history of exceeding personal, as well as team sales goals.
• Generated weekly revenues of over $70,600 in quick sale product.
• Designed and coordinated all sales and promotional materials, direct mail campaigns, training manuals and sales presentations.
• Track, monitor and analyze response for market trends and ROI
• Member of N.E.A.C.E.  Won numerous promotion awards.  

 

Business Manager

August 2006 to November 2009                  

Dakota’s Welding & Fabrication, LLC

 

Sole administrator of this proprietorship union ironworker construction company

 

• Developed and managed all human resource, payroll, invoicing, accounts   receivable, accounts payable and union benefits programs using Microsoft Word, Powerpoint, Excel & QuickBooks.
• Composed all HUD, BRAR and DCAM reports as well as all federal and state government and union reports.

David Puro

 

 

Sales Career Professional Summary

 

Accomplishedsales representative with demonstrated ability to achieve major business goals in various industries. Experience includes business to business direct sales to established accounts as well as new business generation gained through cold calling, professional networking and market research. Aggressively developed new territories as well as established markets through interaction with key decision makers. Innovative, customer focused, results driven, team player with excellent interpersonal, presentation, people and account management abilities.

 

Areas of Strength & Expertise

 

• Territory/Account Management     •    Sales Presentations      •    MS Office Suite
• New Business Development            •    Problem Solving              •    Computer/Technology
• Achievement of Sales Goals            •    Customer Service               Literate

 

Professional Experience

 

Rolling Frito Lay Sales, Wilmington, MA                                                                October 2012-January 2013

Route Sales Associate

Ordered, delivered, displayed and merchandised a full product line of snack foods for an industry leading manufacturer. Responsibilities included all aspects of sales and account maintenance as well as gaining new distribution and additional floor displays in assigned accounts.

• Properly operated company routes on a temporary basis because of illnesses, injuries or vacations
• Collaborated in an effort to display and merchandise a key account prior to a high level company executive visit.

 

Shore Point Distributing Co., Freehold, NJ                                                           February 2006-October 2012

Sales Representative, July 2008-October 2012

Generated orders and increased sales volume for an entire portfolio of domestic, imported and craft beers, wines, spirits and non alcoholic beverages for assigned accounts in a defined territory. Responsibilities included all aspects of sales, merchandising, inventory management and account maintenance as well as gaining new product distribution and additional floor display space.

• Consistently achieved sales, placement and display goals in a 100% commissioned environment.
• Awarded Salesman of the Month for the Wine and Spirits division (September 2009).
• Consistently won cash and prize incentives for sales contests sponsored by various brands.

 

Merchandiser, February 2006-July 2008

Increased sales and exposure of a beer, wine and spirits portfolio through the creation of large and small scale floor displays as well as through the utilization of permanent and paper marketing materials.

• Constantly utilized in house printing capabilities to broadcast brand awareness through the use of variousforms of visual media.
• Consistently won cash and prize incentives for various floor display contests sponsored by company distributed brands.

 

   

continued    

David Puro   ●   (973) 980-9909 Cell   ●   dpuro329@gmail.com                                       Page 2

 

Books Are Fun, Inc., New Providence, NJ                                                         December 2004-February 2006

Sales Representative

Added new accounts as well as serviced existing accounts for a book sales service. Responsible for displaying products and fulfilling orders, collecting payments as well as cold calling and networking to open new accounts.

• Doubled the amount of active accounts in my route book in several months time.
•  Achieved a 20% increase in sales volume in 2005.

 

US Foodservice, Kearny, NJ                                                                            December 2003-December 2004

Territory Manager

Opened and serviced accounts for a national broad line food service distributor. Responsible for generating orders, collecting payment and account maintenance of existing accounts as well as utilizing sales practices to continually build the territory and increase sales.

• Built a successful territory from the ground up through cold calling, professional networking and market research.
• Built a profitable territory of active accounts in several months time.

 

Education & Professional Development

 

• University of New Hampshire, Durham, NH- Bachelor of Science in Hospitality Management (2001)
• University Bartending, Boston, MA- Bartender Training (1997)
• T.I.P.S. Alcohol Awareness Certification (1997)
• Cicerone.org Certified Beer Server (2011)
• Smith System Commercial Driver Certified (2012)

 

Miscellaneous       

 

• Eagle Scout (1997)
• Excellent safe driving record and constant responsible operation and use of a company owned vehicle while with previous employers

 

 

 

 

 

CHERYL A. GEORGE, SPHR

Mobile: 603-548-2778 – Email: che3262@comcast.net

 

SUMMARY OF QUALIFICATIONS

 

An accomplished Human Resources Executive experienced at delivering an immediate impact to the bottom line through the hands-on management and implementation of company programs in support of the corporate mission. Skilled in performing human resources management, strategic planning, and administration encompassing recruitment, benefits, compensation, employee relations and performance management.

 

PROFESSIONAL EXPERIENCE

 

Segway Inc., Bedford, NH – Privately held manufacturer of self-balancing personal transportation and Robotic Mobility Platform devices used by police, security, commercial, tours and noncommercial users.

 

VICE PRESIDENT OF HUMAN RESOURCES (Jul. 2012 – Mar. 2013)

DIRECTOR OF HUMAN RESOURCES (Jan. 2006 – Jun. 2012)

• Responsible for the human resources activities involving employment, compensation, benefits, training, safety, budgeting, policy and employee services for multi-states (NH, MA, TX, FL, TN, and CA), and international subsidiaries (Germany and Singapore).
• Executive Committee Member – confidant and guide to executives and managers on business issues involving Human Resources, Administration and Safety.
• Hands on full-cycle recruitment to fill staffing initiatives.
  • Filled 440+ job requisitions; including temporaries
  • On boarding of 265 direct hires
  • Performance Management and Compensation – developed salary ranges and merit guidelines, managed the performance review process and budget.
  • HR Technology implementation and user
    • Recruitment (SilkRoad Technology – OpenHire)
    • Human Resources Management Systems (Paychex HR Online)
    • E-Verify
    • Involved with managing employee relations & policy administration.
    • Benefits Management – primary point of contact with Brokers involving benefits analysis, selection and administration of plans offered to employees (medical, dental, life, STD, LTD, AD&D, FSA, 401K); including the migration of plans to new carriers.
    • 401K plan administrator, fiduciary and member of Segway Inc. 401K Investment Committee. Administration of plans in compliance with ERISA and IRS regulations.
    • Safety Committee Chairperson and Secretary – led employee safety initiatives, completed NH Safety Summary filings and OSHA reporting.
    • Unemployment and workers' compensation administration.
    • Manpower budgeting, labor analysis and cost savings initiatives.
    • Provided training in the areas involving safety, harassment prevention, basic supervision, interviewing, and performance management.
    • Compiled, analyzed and filed a variety of state, federal and ad-hoc reports (VETS100, EEO1, headcount, requisition log, org charts, turnover, termination/new hire reports, AAP).
    • Direct reports included; Receptionist, Janitor, HR Assistant and other office staff, as needed.
    • Involved in the due diligence process for the sale of the company.

       

Advantage Technical Resourcing, Needham, MA – Temporary and Permanent Staffing Agency

HUMAN RESOURCES CONSULTANT (Sept. 2005 – Dec. 2005)

• Performed full-cycle recruitment to achieve staffing initiatives of BTU International, a global manufacturer of thermal technology.
• Sourced and placed qualified candidates in Engineering, Quality, Manufacturing and Service functions (3-month assignment).

 

CENTURY 21 Bridge Realty – Real Estate Brokerage, East Hampstead, NH

REALTOR® (Dec. 2004 – Dec. 2005)

• Secured listings to market residences for sale inNew Hampshire.
• Developed advertising, scheduled and attended showings and home inspections.
• Negotiated offers and processed multiple real estate transactions through escrow.

       

 

BOC Edwards (Division of the BOC Group, Inc.), Wilmington, MA (Oct. 1999 – Nov. 2004)

A global manufacturer of vacuum and pressure technology used for industrial, scientific, and process semiconductor applications.

 

HUMAN RESOURCES PROJECT MANAGER (Division) 2001 – 2004

• Provided consultative support to the Vice President of HR and HR Managers to accomplish HR initiatives.
• Initiated and carried out projects in the areas of organizational development, performance management, process improvement and communication.
• Developed HR tools and programs to retain and develop employees to achieve business goals.
• Identified and implemented training for all employees including performance management, behavioral competency profiling, behavioral interviewing, FLSA, EEO, and Affirmative Action Plans.
• Key member involved in the successful integration of employees from eight acquired businesses to BOC HR policies and programs.

 

HUMAN RESOURCES MANAGER (Division) 1999 – 2001

• Restructured and managed the day-to-day human resource operation to support 700+ employees.
• Managed and coached eight direct reports to complete human resource projects and daily tasks on schedule.
• Managed the full-cycle recruitment and on boarding of new hires (443 requisitions in 15 months).
• Participated in market salary surveys, analyzed results and adjusted compensation programs to attract and retain labor needed to achieve company objectives.
• Responsible for the successful administration of the annual merit and performance review process for a national division of 1,500 employees within budget and on time.
• Provided management with guidance to resolve employee relations issues i.e., harassment, reductions in force, performance, policy, compensation inequity, career planning and conflict.

 

Micrion Corporation (Acquired by FEI Company in 1999), Peabody, MA (Sept. 1987 – Sept. 1999)

A global manufacturer of focused ion beam systems used in the semiconductor and disk drive industries. The Company went public and was acquired during my tenure.

 

HUMAN RESOURCES MANAGER (Corporate) 1994 – 1999

• Provided hands on human resources services supporting 300+ employees.
• Managed and coached two direct reports to complete human resource projects and daily tasks on schedule.
• Recommended, developed, and managed the interpretation and application of national and international Human Resources policies and programs in line with business goals and in compliance with regulations including COBRA, HIPAA, EEO, FLSA,ADA, and ERISA.
• Performed full-cycle recruitment (before the existence of electronic job boards) and on boarding of new hires (100 requisitions in 12 months).
• Restructured personnel through selective hiring, retention programs, employee development and job elimination to meet the needs of a changing business strategy.

                                                                                                       

HUMAN RESOURCES GENERALIST (Corporate) 1987 – 1993

• Performed the day-to-day activities involving recruitment, reductions in force, benefits and payroll administration, workers compensation and general liability insurance renewals and audits.
• Further developed HR infrastructure after the departure of Human Resources Manager in 1989.
• Integrated strategies with business plans and administered Human Resources policies, systems, benefits, and programs for corporate start-up.

                                                                

EDUCATION / DESIGNATIONS / LICENSES / AFFILIATIONS

 

Bachelor of Science Degree, Business Administration,SalemStateUniversity, 1990

SPHR Designation from the Human Resources Certification Institute, 2012

Certificate in Human Resources Management,BentleyUniversity, 2000

NH Real Estate License, 2005

National SHRM Member

NH Notary Public                

VALERIE PLOUFFE

58 Walnut Avenue * North Hampton NH 03862

603-379-2489 * vandv34@hotmail.com

 

 

SKILLS SUMMARY

 

• Business Planning / Development / Forecasting    
• Customer Service
• Consultative Outside / Inside Sales                               
• Customer Acquisition Strategies/Profiles                        
•  Internal / External Communications                              
•  Problem Identification / Resolution                                
•  Business to Business and Consumer Sales 
• Managed Credit and Collections
• Increased Business with Existing Customer

 

PROFESSIONAL EXPERIENCE

 

• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• General administrator for Professional services and Dispatch departments
• Executed sales prospecting activities, including direct client appointment setting
• Performed Outside Sales / Customer Facing
• Generated quotes and followed up on prospective client leads
• Coordinated Engineers for the Professional services department
• Service dispatcher
• Computer Hardware, Software & Professional Services Sales
• Supported Top Senior Account Executives Managed Generate quotes for hardware, software and professional services.
• Conducted sales prospecting activities
• Order Entree
• Respond to direct client inquiries and maintain database of accounts, activity, and inquires

 

                                                                               

EMPLOYMENT HISTORY

  

Comcast Business Services                                                                                  December 2010 – March 2012

Account Executive

 

Sprint Nextel                                                                                                                May 2007 – March 2010

Account Executive

 

Focus Technology Solutions                                                                                        October 2005 – May 2007

Professional Services Coordinator / Lead Generation Coordinator / Account Manager

 

CBE Technologies                                                                                                  January 2004 – October 2005

Sales Support/Customer Service

 

 

 

 

TECHNOLOGY SKILLS

 

 ·        Software: MS Office (Word, Excel, PowerPoint, and access), Eudora; Internet Explorer, and QuickBooks

• Operating Systems: Windows and Mac
• Languages: Java; HTML and Java Script
• CRM Tools: (ACT, Lead Master, Axapta, SalesForce, Goldmine, MS CRM, Lead Master, WorkBench,      

           iLeads and NetSuite)

• Platforms: Windows and UNIX

 

EDUCATION AND PROFESSIONAL DEVELOPMENT

 

• New Hampshire College, Portsmouth, New Hampshire - Business Management
• Hesser College, Portsmouth, New Hampshire - Liberal Arts Degree
• Sprint Wireless (Certified)
•     Comcast Business Class Service  (Certified)
• Computer Training (On Going)

 

REFERENCES

Available upon request