KEVIN J. STUART                                                                (978) 590-4599

21 Wingate Street #201  ·  Haverhill, MA 01832-5579         http://www.linkedin.com/in/stuartkevin  ·  kevinjstuart@aol.com               

PROFILE:                   Highly skilled management professional with 15 years of proven leadership experience in fast-paced retail management environments.  Proven track record for achieving or exceeding goals, streamlining daily operations, and leading consistent growth and development.  Ability to complete complex projects and assignments working with limited instruction or supervision.  Excellent communication, strategic planning, problem solving, organizational, resource management, motivational, training, and leadership skills. 

AREAS OF                   ·      Sales & Marketing                   ·      Retail Management                ·      Customer Service

EXPERTISE:              ·      Business Turnaround              ·      Sales & Labor Forecasts        ·      Human Resources

·      Merchandising                         ·      Inventory Management         ·      Transaction Processing

·      New Product Launches          ·      Training & Development       ·      Best Practices

PROFESSIONAL       THE ROCKPORT COMPANY, LLC, Boston, Natick & Burlington, MA (2007 - 2011)

EXPERIENCE:          A $300 million retail footwear subsidiary of Reebok International.

Store Manager

·         Managed teams of up to 10 employees at standalone and mall stores of up to 10,000-sq.ft. and $750,000+ in annual sales.

·         Promoted the sale of footwear, add-on shoe care services, and accessories including belts, handbags, and wallets.

·         Frequently assigned to underperforming stores and tasked to lead business turnaround.

·         Consistently increased annual sales by 3-5%.  Coordinated test / pilot programs at the new concept Natick and Burlington locations.

·         Collaborated on 7 new store openings or relocations in 4 states.  Trained 30+ managers and associates on operations, inventory, system operations, and staffing issues.

·         Oversaw human resources functions including recruitment, interviewing, hiring, training, and development of all associates.

·         Implemented upselling, email promotions, and sales building programs in Natick and Burlington, increasing quarterly sales by 10%.  Earned performance award and bonus.

·         Enabled Burlington store to earn 98% audit score (highest in district out of 11 stores).

·         Working closely with senior management team to revamp policies and procedures and develop and implement corporate best practices chain wide.

EDDIE BAUER HOLDINGS, INC., Burlington, MA & Manchester, NH (2005 - 2007)

A leading sportswear and apparel company with 370 locations.

Manager / Co-Manager

·         Promoted 3 times and managed 30 associates at a $2.5 million location including a lateral move from store manager to co-manager at a premier location in Burlington.

·         Oversaw department layout, store resets, window displays, signage, and visual merchandising.  Coordinated store performance management and reporting processes.

·         Emphasized timely and courteous service and total customer satisfaction.

·         Brought stores up to corporate standards.  Increased annual sales by approximately 5%.  Consistently achieved sales and productivity goals, exceeding inventory/loss goals.

·         Excelled in enrolling customers into customer loyalty and store credit card programs.

OFFICEMAX, INC., Billerica & Leominster, MA (1997 - 2004)

A $7 billion office products retailer with 900 stores and 35,000 employees.

Assistant Manager / Acting Store Manager

·         Promoted 4 times and supervised, trained, and motivated up to 25 associates at locations with up to $3.5 million in annual sales.

·         Oversaw receiving, merchandise returns, stockroom / inventory management operations, merchandise flow, payroll, loss prevention, and staff training and development.

EDUCATION:                     MEMORIAL HIGH SCHOOL, Tewksbury, MA       

Graduated

Various training programs and seminars including Sales Leadership, Management, Coaching, Employee Relations, System Operations, Merchandising, and Customer Service.  CRP certified.

Christine Freda

11 Allen St – Lowell, MA

Customer Service _ Executive Assistant _ Customer Relations

MicroSoft Office ~ Quick Books ~Customer Database Software ~ Team based goal oriented individual

Office Professional that is highly motivated and goal oriented individual.  Results driven individual with team projects or individual challenges who will assume responsibility to meet time based goals or specific project milestones.  Highly experienced and Professional with all different interfaces of customer relations and or working as a professional at the Executive Level.

Career Accomplishments

Rikon Power Tools

·         Managed orders and invoices for more than 95 different distributors.

·         Follow through with shippers to make sure orders were shipped complete and on time.

·         Ordered Office supplies on an as needed basis.

W.G. Airs

·         Directly supported Upper management managing their schedules, Travel arrangements along with any personnel arrangements that they would ask.

·         Multitask with different operations throughout the company when the Executive work schedules were at a lull, helping accounts receivable, process daily orders and or manage office supplies.

Professional Experience

RIKON Power Tools, Woburn, MA                                              June 2005- October 2011

Office Administator

• Processed orders/invoices for over 95 distributors
• Entered customer warranty information into ACCESS
• Answer phones and transfer customers to appropriate  department
• Created spreadsheets to monitor quotes on shipments
• Shipped parts for customers daily
• Responsible for ordering office/warehouse supplies

W.G. Airs  Inc., Winchester, MA                                                    May 2003- June 2005

Office Coordinator

• Direct support to President and Vice President
• Accounts Receivable Administrator
• Processed daily orders for customers
• Maintained office supplies  and equipment inventory

Canbox USA, Woburn, MA                                                             June 1999 – May 2003

Customer Relations Associate

• Provided statewide support for online customers
• Prepared contracts for Sales Department
• Attended and assisted with company tradeshows
• Organized international and domestic travel for all employees
• Transfered company documents to global hubs

Quantum Energy Technologies, Woburn, MA                           April 1998 – April 1999

Executive Assistant

·         Coordinated purchases for North American Production

·         Processed and approved all invoices for Accounting Department

·         Created multiple spreadsheets for production presentions

·         Schedule travel arrangements for all employees

·         Responsible for maintaining office supplies and equipment inventory

New Boston Temps, Woburn, MA                                  August 1997 – April 1998                               

Administrative Assistant

• Provided support to various departments
• Organized and dispersed office supply orders and incoming deliveries
• Processed all Federal express, Airborne and post office shipments

Education:

• Woburn Adult Continuing Education Certificate; Microsoft
• New England Hair Academy
• Woburn Senior High School