About Dan Splaine- Photographer and Educator

Dan Splaine is a commercial photographer, workshop leader and photography teacher.  He creates original photography for corporate communications in his Nashua, NH Studio and in locations throughout the Northeast.  Along with his photography services he presents a program of photography workshops and photographer tours.

His client assignments range from creating custom business portraits for individual entrepreneurs to building comprehensive image archives for large companies.  In his over thirty years behind the camera he has photographed tens of thousands of people in locations throughout the nation and all over the world (over 40 countries). He is a specialist in live action and on location photo assignments and his images illustrates countless editorial, public relations and marketing productions.

Since 2010 more then 2,000 photo enthusiasts have come to one of his photo workshops or traveled on his photo tours. The photography education program is a growing part of his enterprise with many exciting expansion plans in the works.

For more information about his services or to discuss how you can use photography in your company communications please contact Dan at info@dansplainephoto.com or visit his website www.dansplainephot.com  and add your name to his email list.

Networking advice from Dan Splaine- Photographer and Educator

The biggest lesson I learned about the value of networking is to put the time in to really get to know folks.  Forget about closing sales at networking events - build relationships instead because you never know where a lead might come from and how it will develop.  Be friendly, be patient and be open to the possibility of less than direct connections.

The best example of this is a networking experience I had.  Over two years ago I met a person at an event that operates a business that really had no common ground with mine.  Despite that we took a few minutes to describe each other’s businesses and to begin a relationship.  We kept in touch and built rapport over multiple event conversations.    About six months passed and he was seeking a gift for his photo hobbyist wife.  He recalled that I taught photo classes to adults and he gifted her with one of my photo workshops.   She came to a couple of my photo classes and I was happy to gain another customer which was a fair return or a few minutes of networking and some waiting. 

That was a good experience on its own but the story does not end there.  Last fall, out of the blue I was contacted by the director of development of one of the biggest not-for-profits organizations in the state. She had heard about my photography and capabilities from her friend who had taken my photo workshops (the wife of my causal networking contact).  Because of her friends endorsement she sent me an RFP for their advertising and marketing photography that they were putting out to bid.  I won the bid and last month was awarded a contract for a high value, very large photography project.  Put the time in. Get to know folks over time and networking will pay off. 

You can reach Dan at Dan@testoftimephoto.com

John B. Case

497 Hooksett Road #191                                                                                                             (603) 518-8168

Manchester, NH 03104                                                                                                         jbcase@hotmail.com

_____________________________________________________________________________                                                                                                                             

     Business Operations * Client Services * Project Management

 

An experienced operations executive with a commitment to exceeding expectations.  A participative management professional; proven work ethic focused on team-player development and motivation to customer service excellence.  Progressive leadership experiences have created a passion to exceed financial and service objectives by implementing gap management and problem resolution initiatives.  BS, Business Administration.  Core professional competencies include:

 

* multi-unit operations management    * customer relations & satisfaction       * team building & staff retention                     

* multi-million dollar P&L management          * risk management & inventory control            * vendor sourcing & negotiating

* cost reduction & containment                       * human resource management                         * logistics & route development _________________________________________________________________________________________________

 

Relevant Experience

 

Ampco System Parking (July 2007 to January 2013)                                        Massachusetts, Iowa and Florida

(Subsidiary of ABM Industries; one of the largest facility management service providers in the US)

 

In leadership roles, I acted as a liaison between my company and our clients.  In doing so, I was responsible for executing and evaluating the revenue control systems, compliance in preparing and executing budgets and timely financial reporting.  I have led, motivated & trained teams consisting of 40+ employees, including management and other operations personnel.  Improvements occurred in the areas of revenue collection, customer service, inventory control, facility maintenance and service options including shuttle and valet operations.  Developed new ideas and simultaneously managed several key projects aimed at assisting our clients and improving upon the facilities & services provided.  

 

General Manager: Client - Massachusetts Bay Transportation Authority (MBTA), Malden, Massachusetts

Operated and fiscally responsible for 12 MBTA public parking facilities.  Responsible for cash revenues yielding approximately $4.7M - $4.9M, representing 95% of the revenue base.  Oversaw and maintained payment options within parking facilities, including monthly permits and pay-by-phone.  Implemented parking enforcement policies & procedures; managed revenue-customer database for each facility.  Worked closely with client’s representative as a mentor & counselor, enhancing rep’s development.  Executed HR policies and procedures for a multi-cultural workforce.

 

• Establish Premium Monthly Parking Program at Oak Grove; achieved100% capacity during a 5-month period.
• Researched proposed new market ideas; compiled SWOT analysis and assembled financial recommendations.
• Negotiate subcontracts for snowplow & removal and parking lot maintenance; up to 10% cost savings realized.
• Cross-trained team to maximize performance; Branch Employee of the Month Award to a team member 5 times.
• Parking website regional project team member – maintained webpage content for 18 local Ampco locations.

 

General Manager: Client - Des Moines International Airport, Des Moines, Iowa

Operated and fiscally responsible for the airport’s 5 parking facilities (for public, airport & non-airport employees) and shuttle services.  Responsible for annual parking revenues yielding $7.7M.  Managed accounts payable, accounts receivable and prepared several monthly financial reports, including P/L statements.  Developed operating budgets; studied budget necessities and recommended budget revisions. Analyzed and forecasted transient parking traffic; developed game plans to accommodate incoming/outgoing traffic efficiency and increase service levels.  Utilized JD Edwards to compile client’s monthly parking revenues and expenses, and provided trend analysis reports.  Recruited, evaluated & trained union personnel to maintain/ exceed performance standards and client’s service expectations.

 

• FY11 gross Parking revenues increased 6.59% over FY10; yielded net Parking revenues of 4.94%.
• Developed financial report detailing cash deposit activity; aided DSM Treasury with monthly reconciling.
• Audited monthly parker invoices using “Paris” A/R program; consolidated monthly A/R databases from 3 to 1.

 

John B. Case                                                                                                                                                                                                          Page2 ______________________________________________________________________________________________________________________

 

• Rolled out LPI program for Airport 2 Parking - positive impact, 8.92% revenue increase for FY11 over FY10.
• Developed/ executed new traffic route plan and signs with Deputy Aviation Director - increased trust & relations.
• Authored “live” operation manual including, revenue control, cashier, maintenance, shuttle and LPI procedures.
• Committee member for Airport projects including review of consultant findings and vendor selection process.

 

Manager on Duty: Client - Tampa International Airport, Tampa, Florida

Led, staffed, implemented procedures and developed workflow for the parking operation’s 16-F450-shuttle fleet.  Monitored and delegated responsibilities to dispatchers and shift supervisors.  Aided GM with monthly P/L reporting; aided HR with safety and service training initiatives.  Annual parking revenues yielded $58M to $63M.  Quarterly traffic projections analyzed with shuttle fleet GPS tracking information to secure proper customer service coverage levels.

 

• Analyzed shuttle transportation activities; service route round-trip times reduced by 36% during peak times.
• Cost effective maintenance & PM scheduling program in place; reduced unnecessary down-time by 25%
• Forecasted holiday traffic; developed/ implemented plans to accommodate incoming/outgoing traffic projections.
• Implemented administrative policies including discipline; prepared and applied action plans.
• Authored operation manuals (cashier, customer service, cleaning attendants, inventory and valet teams).
• Member of design and execution teams for special projects, including 2009 NFL Superbowl, SunPass and ACT.

 

Republic Parking System (March 2005 to July 2007)                                                        Tampa, Florida

(Family owned professional parking management firm based in Chattanooga, Tennessee)

 

Assistant Manager: Client - Tampa International Airport     

Directed and scheduled the workflow of the parking operation’s customer service agents, janitorial, cashier, valet and inventory teams.  Aided GM with daily fiscal reports; annual parking revenues yielded $55M to $60M.  Reconciled month-end invoices and prepared facility performance reports.  Developed and implemented personnel development plans designed to improve supervisor’s leadership skills using SWOT analysis method with guidance from HR.  Recruited, evaluated & trained personnel to maintain company performance standards & client’s expectations.

 

• Measured activity & P/L position of Valet service; concluded drop in demand; increased public stalls by 5%.
• Designed quarterly training programs in areas of time management, communications, diversity, and service.
• Cultivated successful relationships with facility-vendors; enhanced client’s brand/image to the public.
• Recognized by client for excellent customer service, outstanding facility management, and successful relations.

 

Allied Home Mortgage Capital Corporation (February 2003 to March 2005)                 Tampa, Florida

(Largest privately held mortgage banker/ mortgage broker in the US)

 

Senior Loan Specialist

Performed sales and marketing activities within an assigned area.  Evaluated client asset & credit portfolios; researched financial solutions by marketing clients to targeted lenders; and, presented clients with the best available options.

 

• Built industry resource channels; developed community relations; increased loan start opportunities by 15%.
• Initiated/ facilitated home-buying seminars with a team of industry experts from each step of the buying process.
• Developed/ maintained lender database from a pool of 800+ lenders; improved client turn-around time by 2 days.

__________________________________________________________________________________________

 

Technical Skills, Community & Education

 

• Microsoft Office; JD Edwards Revenue platform; E-Pay Payroll system; Paris Accounts Receivable application
• Parking Industry specific revenue equipment & programs; inventory & enforcement applications
• New England Brittany Rescue, Transport Volunteer, 2012 to Present
• Community Service Award, TBPC, Tampa, Florida 2002
• Big Brother/ Big Sister of Tampa Bay, Big Brother Volunteer 2001
• BS, Business Administration (Marketing), Bryant College, Smithfield, Rhode Island  

Part-Time Admin for Healthy Snack Food Company – Cambridge, MA

 

Fast-growing healthy snack food startup is seeking an experienced, energetic and friendly part-time administrator for its office in Cambridge, MA (Porter Square). Must have superior organization skills and be good with customers.  Previous experience in administrative roles or project management is preferred.

 

Responsibilities include:

·       

Interacting with wholesale customers on the phone, and via email

·       

Scheduling sampling events for our brand ambassadors

·       

Responding to consumer email inquiries regarding our snacks

·       

Accounts receivable and payable, including creating purchase orders and invoices

·       

Tracking and ordering raw ingredients

·       

Various administrative tasks, such as answering the phone, scanning and faxing documents, filing papers and ordering office supplies

 

Requirements:

·       

Excellent attention to detail and accuracy.  Highly organized and able to multi-task

·       

Professional, friendly and mature

·       

Once trained, can work independently with limited guidance.  Is smart and has the ability to “figure things out”

·       

Doesn’t give up easily and follows through on tasks to completion

·       

Prior experience working in a professional environment

·       

Experience with Microsoft Office – especially Microsoft Word and Microsoft Excel

·       

Has a strong interest in the healthy and natural food space

·       

Must have own laptop computer with wireless capabilities

 

Location: Cambridge, Porter Square area

·       

Dates: Must be available to start within 1 week

·       

Hours: Part-time, 10-20 hours per week.  Hours can be flexible.

·       

Compensation: $12/hour+ depending on experience

 

If this sounds like you – we want to hear from you!  Please be sure to include your resume and tell us why you are a great fit for the job.  Applications without this information will not be considered.  contact Kat@BienaFoods.com.

 

Kathleen Chrissis

5 Brookside Dr. Exeter, NH 03833

CELL 603-557-8693  E-MAIL kathleenchrissis@yahoo.com

 

PROFESSIONAL

   EXPERIENCE       Assistant Store Manager, TD Bank

   Georgetown MA, 2011 - 2012

·         Oversee a store team of three Customer Service Representatives and up to 12 Tellers.

·         Hired and trained store team members to the TD WOW culture.

·         Coached and developed store team members to their desired career goals.

·         Led store team to exceed Customer Service satisfaction scores.

·         Increased core deposit growth by 216%.

·         Led store team to increase store’s regional ranking from 416 to eight.

·         Increased store’s achievment of loan and mortgage goal by 347%.

 

Branch Operations Manager, Sovereign Bank

Newburyport MA, 2010 - 2011

·         Responsible for maintaining all aspects of Branch Operations including team member’s adherence to policies and procedures.

·         Conducted weekly, monthly, and quarterly branch audits of negotiable instruments, branch cash vaults, ATM and teller cash drawers.

·         Increased Branch’s corporate audit score from Below Satisfactory to Satisfactory within six months.

·         Developed tellers into sales leaders and Branch Operations Managers.

 

Financial Relationship Specialist, Sovereign Bank

Lynnfield MA, 2006 - 2010

·         Managed portfolio of the 250 most profitable customer base for the branch.

·         Assisted customers with their personal financial budgets and planning for retirement.

·         Coached and trained branch staff on products and services, and sales techniques to increase sales profitability by 46%.

·         Performed monthly in branch audits to ensure branch compliance with policy and procedure.

            

Sales Associate/Star Service Manager, Macy’s

Burlington MA, 2007 – 2009

·         Assisted customers with their shopping needs while suggesting additional wardrobe items and cross sell Macy’s credit cards.

·         Responsible for assisting members of management by supervising associates in assigned departments during the holiday season.

·         Coached and trained new sales associates as well as Star Service Managers on the Macy’s STAR performance standards.

 

Assistant Branch Manager, Citizen’s Bank

Gloucester MA, 2005 - 2006

·         Managed all operational aspects of branch operations.

·         Assisted Regional Manager in forecasting sales goals based on past branch performance.

·         Led bankers and tellers to exceed customer service standards with a score of 90% and increase sales performance by 22%.

·         Responsible for scheduling, training, and coaching staff to ensure maximum potential.

 

Senior Manager, Ann Taylor

Burlington MA, 2004

·         Assisted General Manager in leading store team to increase annual sales by 12%.

·         Developed several sales associates to leadership positions including sales lead and co-manager.

·         Responsible for store layout and merchandise placement while adhering to Ann Taylors design standards.

·         Analyzed sales trends, and monitored inventory controls to maximize sales potential.

·         Decreased stores internal loss score from 6.5% to 2.8%.

 

Retail Manager, Rainforest Café

Burlington MA, 2002 – 2003

·         Responsible for managing the retail store within the restaurant.

·         Developed and implemented cross training policies and procedures for both hosts and retail associates.

·         Profit and loss experience implementing labor and cost controls, completion of month-end reporting, daily and weekly transaction reporting and process bi-weekly payroll for restaurant.

·         Assisted restaurant managers in supervising servers, hosts and bartenders during lunch and dinner rushes.

 

EDUCATION AND

      LICENSES

Keene State College, 1996 – 1998, Coursework towards B.A. in psychology

New Hampshire Life insurance Agent, Massachusetts Non-Resident Agent, 2009-2011

 

 

COMMUNITY

 INVOLMENT

Preeclampsia Foundation, Fundraiser 2012

Susan G. Komen Walk for a Cure, 2011, 2012

Le Tip Professional Networking, Treasurer, 2008-2009

Special Olympics, Volunteer Coach, 1994-1997

 

 

COMPUTER

     SKILLS

Microsoft Office Suite; Word, Excel, and PowerPoint

Windows Vista, Windows 7, Windows 8