Friends of Kevin Newsletter

Subscribe to my newsletter to learn all of my best networking tips

Join Now

Kevin Willett's blog

Resume for Anna Fadden

ANNA FADDEN

5 Pearl Street, Apt. D

Ayer, Massachusetts  01432-1396

978-509-5702                                        www.linkedin.com/in/annafadden                     faddenanna@gmail.com   

 

 

CLEAN ENERGY PROFESSIONAL

Solar & Energy Conservation Industries

 

Passionate Clean Energy Professional with a proven track record of enhancing team productivity and increasing lead generation. An independently motivated office management professional who knows how to efficiently organize office processes and to complete tasks promptly. Uniquely skilled in building and sustaining committed partnerships.   Core competencies include:

  • Managing Multiple Priorities
    • Strategic Partnership Development
    • Event Management
  • Extensive Lead Generation Experience
    • Calendar Coordination
  • Office Supply & Inventory Management
    • MS Word, Excel, Power Point
 
·         Staff Training & Supervision
 
   
   

 

Professional Experience

 

NEXT STEP LIVING, Boston, MA                                                                                    2012 – 2015

Community Outreach Coordinator

Planned and implemented, as part of a four member regional team, targeted outreach campaigns in 45 cities in the Boston Metro Northwest area.

  • Successfully managed and nurtured 12 community partnerships with local non-profits, businesses, and municipalities.
  • Generated over 7,400 prospects per year for solar and residential energy efficiency programs by developing and setting up an average of 140 events per month for regional team.
  • Proposed and implemented kiosk at Whitney Field shopping mall including investigating location, getting contract modified and signed, and interfacing with marketing for kiosk design and specifications.

 

SUSTAINABLE LIFE SOLUTIONS, Ayer, MA                                                                2010 – 2011

Independent Consultant

Own business – marketed, sold, and provided educational services to Massachusetts residents about environmentally sustainable products that reduced energy use, toxins, and waste products.

  • Achieved a savings of approximately $7,000 on customers’ annual electric bills, during

            one partnership project, by partnering with Cape Cod Utility to sell energy conserving           advanced power strips (180 sold in one day at the Yarmouth Seaside Festival).

 

STARBUCKS COFFEE COMPANY, Westford, MA                                                         2006 – 2012

Shift Supervisor, Customer Service

Led and developed a team of 3-4 baristas.  Responsible for cash management, deployment, productivity, and customer satisfaction metrics.

  • Consistently met $18,000 average weekly sales demand by accurately tracking and ordering food, beverage, and paper products assuring optimal, cost-effective inventory.
  • Diverted approximately 7,000 pounds of recyclables annually from the solid-waste stream by researching, designing, and implementing a comprehensive store recycling program.


Previous Positions

 

VOYAGERS HOMESCHOOL COOP, Acton, MA

Fundraising Chairperson, Member Board of Directors

  • Raised over $1,100 for programs and activities by planning curriculum sale & fashion runway show.
  • Developed and implemented fundraising activities such as the Lunch Store, Simon Mall Evening of Giving, building rental arrangements for conferences, and raffle donations that enhanced revenue streams.

 

FADDEN HOMESCHOOL, Littleton, MA

Teacher

  • Successfully planned, developed, and obtained approval for a comprehensive curriculum (academic, social and recreational) that effectively prepared my three daughters for college.
  • One daughter graduated from UMass Amherst and will be graduating from Cornell University College of Veterinary Medicine in May 2015 with a DVM degree.

 

WHITESMITHS, LTD., Westford, MA

Senior Software Engineer

  • Project manager and liaison for contract signed with IBM that oversaw transferring system software from a Motorola to an IBM hardware platform.

 

 

Education & Professional Development

 

Bachelor of Technology – Systems Software, Rochester Institute of Technology, Rochester, NY

 

 

  • LEED Green Associate® (April 2015)
  • Salesforce
  • Microsoft Office Specialist (Certificate)

MS Word, PowerPoint, Excel


 


 

Community Outreach

 

  • Mill City Toastmasters
  • Office Volunteer, Nashua River Watershed Association
  • Recycling Team, Lowell Folk Festival
  • Green Sanctuary Task Force, First Church Unitarian
  • US Green Building Council, MA chapter member

Play it Forward 2015

play

Summer Experience at Nashoba Valley Technical High School

 summer

Wei Qi Acupuncture May Newsletter

Vicki Jessop Lic. Ac., MAc, Dipl. Ac. (NCCAOM)
Wei Qi Acupuncture
57 Palm Street, Suite 7
Nashua, NH 03060
603-589-9805

Alleviate Arthritis Pain with Acupuncture

Arthritis isn't just one disease, but a complex disorder comprised of more than 100 distinct conditions that can affect people at any stage of life. Two of the most common forms are osteoarthritis and rheumatoid arthritis. While these two types of arthritis have very different causes, risk factors and effects on the body, they often share a common symptom: persistent joint pain.

For many people, arthritis pain and inflammation cannot be avoided as the body ages. In fact, most people over the age of 50 show some signs of arthritis as joints naturally degenerate over time. Fortunately, arthritis can frequently be managed with acupuncture and Oriental medicine.

Osteoarthritis is the most common form of arthritis, affecting an estimated 21 million adults in the United States. Beginning with the breakdown of joint cartilage that results in pain and stiffness, osteoarthritis usually affects the joints of the fingers, knees, hips and spine. The wrists, elbows, shoulders and ankles are less frequently affected and when osteoarthritis is found in these joints, there is typically a history of injury or unusual stress to the joints. This may include and be attributed to work-related repetitive injury and physical trauma. For example, if you have a strenuous job that requires repetitive bending, kneeling or squatting, you may be at high risk for osteoarthritis of the knee.

Rheumatoid arthritis can affect many different joints and, in some people, other parts of the body as well, including the blood vessels, lungs and heart. With this kind of arthritis, inflammation of the joint lining (called the synovium) can cause pain, stiffness, swelling, warmth and redness. The impacted joint may also lose its shape, resulting in loss of normal movement. Rheumatoid arthritis can last a long time and is a disease characterized by flares (active symptoms) and remissions (few to no symptoms).

Diagnosis and Treatment of Arthritis with Acupuncture and Oriental Medicine

According to Oriental medical theory, arthritis arises when the cyclical flow of Qi (energy) in the meridians becomes blocked resulting in pain, soreness, numbness and stiffness. This blockage is called "bi syndrome" and is widely studied and successfully treated using a combination of treatment modalities. The acupuncture points and herbs that are used depend on whether the underlying cause of the blockage of Qi(arthritis) is caused by wind, cold, damp or damp-heat.

Acupuncture and Oriental medicine aim to treat the specific symptoms that are unique to each individual using a variety of techniques such as acupuncture, bodywork, lifestyle/dietary recommendations and energetic exercises to restore imbalances found in the body. Therefore, if 10 patients are treated with Oriental medicine for joint pain, each of these 10 patients will receive a unique, customized treatment with different acupuncture points, different herbs/supplements, and different lifestyle and diet recommendations.

Your acupuncturist will examine you, take a look at the onset of your condition and learn your signs and symptoms to determine your diagnosis and choose the appropriate acupuncture points and treatment plan.

Call today to learn how acupuncture and Oriental medicine can be incorporated into your treatment plan for arthritis!

 

Studies of Acupuncture for Arthritis

Several studies have shown that acupuncture can help people with arthritis and related autoimmune diseases.

Scientists found that acupuncture can reduce pain and improve mobility in arthritis patients by 40 percent based on results from a major clinical trial that investigated the ancient Chinese needle treatment. A total of 570 patients aged 50 and older with osteoarthritis of the knee took part in the American study. All had suffered significant pain in their knee the month before joining the trial, but had never experienced acupuncture. By the eighth week, patients receiving acupuncture treatments showed a significant increase in function compared with both the "placebo" treatment and self-help groups. By week 14, they were also experiencing a major decrease in pain.

In a German study, 3,500 people with osteoarthritis of the hip and/or knee received 15 sessions of acupuncture combined with their usual medical care. The results showed that the patients that received acupuncture had less pain and stiffness, improved joint function and better quality of life than their counterparts who had routine care alone. The improvements occurred immediately after completing a three-month course of acupuncture and lasted for at least another three months, indicating osteoarthritis is among conditions effectively treated with acupuncture.

Another study, published in the journal Pain, looked at the effects of acupuncture among 40 adults with osteoarthritis of the knee. Among the patients in the study, those who had a daily acupuncture session for 10 consecutive days reported greater relief of pain compared to patients who received a "placebo" version of the therapy.

In one Scandinavian study, 25 percent of arthritis patients who had been scheduled for knee surgery cancelled their operations after acupuncture treatment. In the study, researchers compared acupuncture with advice and exercise for the treatment of osteoarthritis of the hip. Thirty-two patients awaiting a total hip replacement were separated into two groups. One group received one 10-minute and five 25-minute sessions of acupuncture, and the other group received advice and hip exercises over a 6-week period. Patients were then assessed for pain and functional ability. Patients in the acupuncture group showed vast improvements, while no significant changes were reported in the group that received advice and exercise therapy. The results of this study indicate that acupuncture is more effective than advice and exercise for the treatment of osteoarthritis of the hip.

A University of Maryland School of Medicine study showed that elderly patients who had knee pain due to arthritis improved considerably when acupuncture was added to their treatment. The randomized clinical trial determined whether acupuncture was a clinically safe and effective adjunctive therapy for older patients with osteoarthritis of the knee. The study addressed the addition of acupuncture to conventional therapy to determine if it would provide an added measure of pain relief, if the effects would last beyond treatment and if treatment would have any side effects. Seventy-three patients were randomly divided into two groups. One group received twice-weekly acupuncture treatments and conventional therapy for eight weeks, and the other group received conventional therapy only. Patients who received acupuncture had notable pain relief and showed improvement in function. Those who did not receive acupuncture showed no substantial change. No patients reported negative side effects from any acupuncture therapy session.

Call today to learn more about the benefits of acupuncture and Oriental medicine for arthritis!

 

 

In This Issue

·        

Alleviate Arthritis Pain with Acupuncture

·        

Studies of Acupuncture for Arthritis

·        

Reduce the Impact

·        

Anti-Inflammatory Foods

Reduce the Impact

The Arthritis Foundation recommends the following to reduce the impact of arthritis:

Get Active - Regular physical activity helps build and maintain healthy bones, muscles and joints. Tai Chi is a Chinese exercise that strengthens muscles, improves balance and flexibility, promotes relaxation, and has been shown to relieve chronic joint pain.

Control Weight - Maintaining an appropriate weight or reducing weight to a recommended level reduces the risk of osteoarthritis. Losing just 10 pounds relieves 40 pounds of pressure on knees. For those living with symptoms, losing 15 pounds can cut knee pain in half.

Modify Job Tasks - Try to modify your movements, since repeated use of joints in jobs that require bending and lifting is associated with an increased risk of developing osteoarthritis.

Speak with a health care professional about ways to reduce strain on your joints.

Anti-Inflammatory Foods

A balanced, varied diet can help ease the pain of arthritis by providing vitamins and minerals that keep your joints healthy. Avoiding "damp" foods, such as dairy products and greasy or spicy fare, also helps joints.

Here are some healthy and delicious choices to include in your diet:

Ginger - Ginger is a natural anti-inflammatory. A fresh ginger tea can be made by combining a half teaspoon of grated ginger with 8 ounces of boiling water. Cover and steep for 10 to 15 minutes, then strain and add honey to taste.

Fresh Pineapple - Bromelain, an enzyme in pineapple, reduces inflammation. Be sure the pineapple is fresh, not canned or frozen.

Cherries - Recent research has shown that tart cherries are an excellent source of nutrients that may help to reduce joint pain and inflammation related to arthritis.

Fish - Cold-water fish, such as salmon and mackerel, contain omega-3 fatty acids, which help keep joints healthy as well as reduce pain and swelling.

Turmeric - A natural anti-inflammatory, it can be used in many food preparations including soups, sauces and salad dressings.

Northeast Assoc of Realtors Food Drive

food

Resume for Marla Dawson

Marla Dawson

http://www.linkedin.com/in/marladawson11

978.870.6865   •   marladawson11@gmail.com   •   Shirley, MA 01464

 

HUMAN RESOURCES PROFESSIONAL | BENEFITS SPECIALIST

 

Experienced Customer Service Representative – Benefits Specialist with a passion for helping customers understand and enroll and in their company benefits. Seeking new opportunities where I can use my newly gained knowledge in annual enrollment benefits to transfer to the Human Resources Benefits Specialist role.

 

Goal and Deadline Oriented • Organized • Strong Work Ethic • Team player • Technical and Creative Thinker

 

 

EXPERIENCE

Work | Volunteer | Internship

 

Customer Service Representative – Annual Enrollment Benefits Specialist

APAC Customer Services, Inc. (Savvy Staffing Solutions),Worcester, MA October 2014 to February

  • Help customers understand, select, and enroll in their annual enrollment benefits over the phone.
  • Answer any questions they may have about their options.
  • Helping customers submit their choices and inform them of what happens post-enrollment.

 

Top Agent | Excellent Customer Service | Detail Oriented | Technically inclined to pick up new programs

           

Holiday Recovery Associate

Kohl’s Department Store, Leominster, MA December 2013

  • Kept the store tidy of Kohl’s merchandise for a clean and organized appearance and better customer experience.

 

Food Distributor - Volunteer

Loaves and Fishes Food Pantry, Devens, MA April 2014 to present

  • Loaves and Fishes is part of the Boston Food Bank
  • Helped clients meet their nutritional needs.

 

Co-Leader of North Central Mass Networkers

Leominster, MA. / Shirley, MA February 2014 to September 2014, present

  • Facilitated multiple meetings: communicated announcements, indoctrinated new members, presented speakers,etc.
  • Helped the leader with securing the new facilities for the meeting
  • Web Administrator
  • Presenter: LinkedIn Presentation called How to Navigate LinkedIn: A Live Demo
  • Helped individuals or small groups navigate LinkedIn

 

Volunteer

Shirley Historical Society, Shirley, MA 2013-2014

  • Organized the Military file storage.
  • Organized existing Inventory document by converting the table in MS Word to an MS Excel file, thereby making it easier for the curator and volunteers to use. Also, I updated the document to be sure the entire inventory is accounted for.

 

 

Information Technology Intern

Raytheon Integrated Defense Systems HQ, Tewksbury, MA 2009

  • Obtained the internship through the BATEC Student Leader program.
  • Imaged and prepared desktop computers and delivered to employees.
  • Performed setup and verified network connection. 
  • Diagnosed desktop issues at the end users desks.
  • Reviewed backup protocols with end users. 
  • Completed computer preparation faster than required.
  • Worked with the team to complete department goals and deadlines

 

Information Technology Intern

Nashoba Valley Technical High School, Westford, MA 2008 to 2009

  • Installed new equipment including video splitters and DVD drives throughout the institution.
  • Replaced defective equipment for end users.

 

EDUCATION

B.S., Business Administration, Concentration in Management, 2013
Fitchburg State University, Fitchburg, MA GPA: 3.0, Dean's List

 

A.S., Information Technology, 2009

Middlesex Community College, Lowell, MA GPA: 3.5, Dean’s List

  • Boston Area Advanced Technological Education Connections (BATEC) Student Leader, 2008 to 2009
  • Middlesex Community College Student Leader, Fall 2008

Office Technology and Telecommunications Program, 2006

Nashoba Valley Technical High School, Westford, MA GPA: 3.5

  • Highest Honors for Academic Achievement
  • Certificate of Merit Achievement
  • Technical Program Advisory Committee Member, 2004 to 2009

 

 

INTERESTS

 

Creative Owner

jsy creations, jsycreations.wordpress.com, Shirley, MA

  • Jewelry, sewing, and yarn creations for everyday!
  • Creates and sells jewelry, sewing, and yarn creations.
  • Maintains weekly blog for sharing new creations.

 

Resume for Roberta Cosgrove

ROBERTA S. COSGROVE

 

2 Susan Avenue                                                                                                         robertac324@yahoo.com

Burlington, MA 01803                                                       http://www.linkedin.com/in/sasstatsrobertacosgrove

781-273-3988                                                                   

 

 

CAREER SUMMARY

 

  • M.A. Statistician/SAS Programmer with extensive experience in clinical trials and R&D.
  • Protocol review, writing statistical methods section, clinical report review.
  • Sample size/power calculations, randomization plans, statistical analysis plans.
  • SAS programming (base, stat, macro, graph) for tables, listings, figures, and ad hoc analysis.
  • Statistical analysis (SAS) includingt-tests, ANOVA, ANCOVA, regression, Fisher’s Exact Test, logistic regression, and survival analysis.
  • Certified in Base SAS 9 Programming.
  • Excellent analytical, writing, communication, and presentation skills.
     

 

PROFESSIONAL EXPERIENCE

 

Statistician/Consultant                                                                                                                       2015 - present

  • Statistical analysis (SAS) of data from freshmen chemistry classes at Salem State University to determine whether Team Based Learning (TBL) reduced student attrition and absenteeism rates.  
  • Results were presented by Dr. Lorrie Comeford at the Team Based Learning Collaborative Annual Meeting in March 2015.

 

Family Leave/SAS Training/Volunteering                                                                                        2010-2014

 

Sr. Biostatistician                                                                                                                           2001-2010

Boston Scientific Corp., Marlborough, MA                             

  • Conducted SAS programming for statistical analysis of data from medical device clinical trials. 
  • Prepared statistical tables, listings, and figures. 
  • Performed sample size and power calculations. 
  • Wrote statistical methods section of study protocols. 
  • Prepared statistical analysis plans.
  • Developed randomization plans. 
  • Collaborated with data management team in development of Case Report Forms and edit checks.
  • Performed statistical analysis for stability data on drug-coated stents. 
  • Conducted validation checks on other programmers’ output.

                                   

Biostatistician                                                                                                                                1997-2001

Harvard Clinical Research Institute, Boston, MA

  • Developed SAS programs to analyze economic, clinical, outcomes, and quality of life data from multi-center clinical trials on cardiovascular devices. 
  • Calculated cost components for clinical procedures and for hospitalizations.
  • Computed measures for resources, clinical events, outcomes, quality of life (e.g., SF-36), and cost/effectiveness ratios.
  • Performed statistical analysis on quality of life data.
  • Conducted data checking and review.
  • Ran bootstrap simulations and sensitivity analysis to evaluate effects of parameters.

 

ROBERTA S. COSGROVE

 

2 Susan Avenue                                                                                                         robertac324@yahoo.com

Burlington, MA 01803                                                       http://www.linkedin.com/in/sasstatsrobertacosgrove

781-273-3988                                                                   

Page 2

 

 

Statistical Programmer/Contractor                                                                                      1997-1997

ASG, Inc./ Sepracor, Inc. (client), Cary, N.C./Marlborough, MA           

  • Developed SAS validation programs for statistical analysis of data from a multi-site Phase III clinical trial of an asthma drug.
  • Calculated various measures such as peak response, time to response, and response duration. 
  • Performed statistical analysis on measures.

 

Member of Technical Staff                                                                                                     1995-1996

GTE Laboratories,Waltham, MA

  • Developed SAS programs for econometric modeling applications. 
  • Wrote SAS programs to evaluate pairwise and three-way comparisons for 27 test alternatives and to calculate the maximum response.
  • Developed SAS programs for data file transformations and for model simulations.
  • Served as SAS consultant.

 

Sr. Statistician                                                                                                                        1984-1993

Gillette Co., Boston, MA

  • Performed statistical analysis of data from R&D product use tests, engineering tests, and clinical trials, for blades and razors, office products, and toothbrushes.
  • Developed test and experimental designs, performed statistical analysis (SAS), and wrote reports. 
  • Performed sample size and power calculations to provide information on statistical risks. 
  • Evaluated analytical methods in use and recommended changes.
  • Served as statistical consultant.

 

 

CERTIFICATIONS

Certified in Base SAS 9 Programming.

 

 

VOLUNTEER EXPERIENCE

                                                                                                                

Charles Webster Potter Place, Waltham, MA                                                                              2012-present

  • Develop and format Excel spreadsheets for attendance data.
  • Enter data into Excel and Appilistic software databases.
  • Perform quality control checks and edit data.

 

 

EDUCATION

 

M.A. in Statistics, Harvard University.

B.A. in Mathematics, Magna Cum Laude, Boston University.

 

 

PROFESSIONAL MEMBERSHIPS

 

Boston Area SAS Users Group.

Resume for Dorothy Emmons

Dorothy D. Emmons

Wilmington, MA 01887

978-694-4080

dotty.emmons@comcast.net

www.linkedin.com/in/dottyemmons

 

 

Professional Profile:

Diverse background as an A/R Credit and Collection Specialist with over 10 years of professional experience.  Committed to providing exceptional Customer Service for both internal and external customers. 

My capabilities include multi-tasking, organizing priorities and the ability to work with a variety of internal departments.  My value is enhanced by a working knowledge of Outlook, Microsoft Office, Oracle and Oracle Discoverer. 

Experience:

 

Philips Color Kinetics – Burlington, MA                                  April 2008 – December 2014

Credit and Collection Specialist

  • Contact customers in regards to past due balances on account via phone or e-mail
  • Assess Credit Risk for potential customers to establish credit limits by obtaining Bank and Trade references and Credit Bureau reports
  • Built and maintained a strong relationship with Customer Service and Sales team to facilitate the collection process
  • Enter manual billings and credits for adjustments to customer account
  • Provide assistance to customers with billing disputes on account
  • Prepare detailed aging report and facilitated semi-weekly Collection meeting with Finance Manager and team to review all accounts over 30 days past due

 

Edwards Vacuum, Inc. (Kforce) – Wilmington, MA               April 2006 – April 2008

Customer Service and Collection

  • Contact Customer in regards to change in remit to address and company name change
  • Collection of customer accounts as assigned by manager
  • Analyze and prepare tie-off of payment to open invoices
  • Process Bank and Trades (references) for customer’s looking for open terms

 

Kronos Incorporated – Chelmsford, MA                    August 1988 – December 2005

A/R Specialist/Supervisor

  • Supervised A/R and Customer Registration Specialists for set up for all new accounts and maintenance to existing accounts
  • Initiating web based forms, with IT, for the newly created Customer Registration function 
  • Developed, as a team member, processes and procedures for implementation of Oracle
  • Responsible for all aspects of entering Sales Orders, Bill Only Invoices and Credit Memos for 20 district offices
  • Contributed to the testing and design of new billing initiatives and interfaces

 

Northeastern University

Middlesex Community College – AD

 

Resume for Christine Rahimi

Christine Rahimi

8 Pilling Road, Wilmington, MA  01887 • (917) 670-5765 • christine.rahimi@hotmail.com • crahimi.wordpress.com

Summary Of Skills

  • Highly experienced writer with flair and a broad range of experience in assorted venues.
  • Naturally creative and able to generate ideas quickly and easily.
  • Work well under pressure, making decisions rapidly and effectively. Can manage multiple priorities.
  • Frequent and fruitful collaboration with marketers, merchandisers and art directors.
  • Ten years’ corporate experience in a fast-paced, deadline-driven environment.

Professional Experience

Writing & Content Creation

  • Contributed articles on local events for weekly newspaper.
  • Wrote website content for national and global hotel chains according to strict SEO guidelines.
  • Crafted brand-building copy, taglines and product descriptions for global product launches, including flagship brands.
  • Created dynamic sales flyers and other consumer-oriented promotional materials.
  • Scripted numerous direct response offers that yielded concrete results.
  • Composed motivational editorials, product descriptions and headlines.
  • Wrote online training guides and other communications.
  • Authored travel pieces for international media company utilizing search engine keywords.
  • Generated product names and concepts in brainstorming sessions.
    • Collaborated with virtual creative team to produce website content for body care brand.
    • Copy edited award-winning weekly newspaper in northern Westchester.
    • Copy edited biweekly beauty, fashion and gifts catalog according to in-house style guide.
  • Resolved product discrepancies, legal issues, offers, layout and other queries with appropriate departments.
    • Proofread stats, blue lines and wet proofs for placement of texts and visuals.
    • Copy edited several manuscripts and articles, including Bo Forbes’ “Yoga for Emotional Balance,” and “The Heart is Deceitful Above All Things for novelist Laura Albert writing under the pseudonym J.T. LeRoy.
  • Researched, acquired and cleared permission for photos used in publications worldwide.

Editing, Proofreading & Research

WORK HISTORY

  • The Record-Review, Copy Editor, Katonah, NY, July 2012–October 2014
  • Isobar, Freelance Copywriter, Watertown, MA, March–October 2011
  • The Visual Connection, Inc., Freelance Photo Researcher/Permissions Editor,Gloucester, MA, August–December, 2010
    • Giorgio Armani Beauty, Freelance Copywriter, New York, NY, July 2009
  • Andovar, Pte. Ltd., Freelance Copywriter, Boston, MA, July 2009
  • Avon Products, Inc., Copywriter, New York, NY, December 2000–August 2008
  • Avon Products, Inc., Copy Editor, New York, NY, August 1998–December 2000
  • Diogenes Wine Company, Project Copywriter, Napa, CA, 2007
  • Stephka’s Collection, Project Copywriter, Oakland, CA, 2005

Education

Carnegie Mellon University, BA, History

Additional Skills & Learning

  • Copy Editing I & II, Media Alliance, San Francisco, CA.
  • Microsoft Word; some Adobe InDesign, QuarkXPress, Adobe Photoshop and WordPress.
  • Knowledge of layout and design principles.

Resume for Susan Tetrault Walker

Susan TetraultWalker

(617) 818-1920   |   susantetraultwalker@yahoo.com

http://www.linkedin.com/in/susantetraultwalker

 

Summary

Senior Manager Inside Sales /Business & Sales Development who brings demonstrated skills in creating and implementing structured and customized sales processes and a consistent track record of building highly

successful sales and business development teams that exceed sales and business efficiency goals in a variety

of B2B and B2C markets.  Proven ability to create strategy, initiate, deploy and sustain business initiatives in high growth and turnaround scenarios. Interact with and obtain C-level management support.  Implement major programs that drive sales success and integrate with marketing, field sales, and operations groups.  Experienced project leader in development of IT/OPS strategic initiatives and key management tools (metrics, data analytics, CRM deployment and management, SFA and business process improvement, KPIs, call monitoring/quality assurance, sales training, sales enablement, sales productivity).

 

Industry experience includes: technology software and services, medical devices, telecommunications, consumer services, travel/tourism, and hospitality. 

 

CORE COMPETENCIES

Inside sales management - business development - sales development - sales operations - sales training - telesales - sales enablement and productivity - customer acquisition - lead generation - channel management - customer service/customer retention - contact center management and operations - quality assurance - project management - CRM deployment and customization - SFA - business process improvement - sales compensation - account management - operational processes and standards - SMB and Enterprise Sales - coaching and mentoring - team development

 

Certified LEAN/Six Sigma Green Belt, Six Sigma Black Belt

 

TECHNOLOGIES--MS Office, Call Monitoring (VPI, Avaya), CRM: Salesforce.com, Saleslogix, Oracle, Seibel, ACT, SAP, WFM (work force management) and marketing automation applications: Hubspot

 

Experience

ZOLL Medical, Chelmsford, MA                                                                                                      2011- 2014

Manager, Sales Development (North America-All Business Channels)

Recruited to hire, train and manage sales development and sales operations through 9 sales development specialists and administrators.

  • Increased business opportunities by 20% per year since 2011in channels for approx. 200 field sales reps. Coordinated with Channel Marketing Managers to design and implement lead generation programs that drove over 700 individual marketing campaigns per year creating 15,000-20,000 leads. Added $75M+ in business revenue.
  • Assisted CRM Manager in implementation of automated lead uploading to salesforce.com, eliminating manual data entry. This automation also eliminated the need to hire 4 or more FTEs.
  • Created and improved QBR reporting functions for all channels and revised all CRM tools for Sales Development team. 
  • Created and supervised grant services program for all Direct Sales Channels-web page, grant reference tool, promotional literature and grant writing resources, enabling field sales teams to improve customer receptivity to alternative purchase options.
  • Evaluated, selected and implemented call monitoring system to capture inbound and outbound reps’ call activity for improved training and coaching. 
  • Designed and implemented revised compensation plan for sales development team, focused on individual results and KPI achievement.
  • Created SOP for all Sales Development CRM process and best practices.

 

HEWLETT PACKard Company,Conway,AR                                                                           2009-2010

Inside Sales Manager - Emerging Growth Accounts, West Region: Healthcare and Banking

Hired to build and manage team of 8 entry level Inside Sales Representatives responsible for growth of more than 10,000 accounts in vertical markets.  Provided sales training, coaching, support and analytical tools (QA, pricing guidance and support, CRM, and product training). As of my departure, team was on target to achieve $35M goal.

  • Coordinated inside/outside HP sales teams with contracted ISV and VAR partners to provide software product/service solutions for IT Management teams within enterprise accounts.

 

Yankee Candle Company, SouthDeerfield,MA                                                                   2008-2009

Wholesale Sales Manager, Independent Gift Channel

Managed team of 8 Insides Sales/Customer Service Consultants responsible for managing existing wholesale channel accounts.

  • Achieved 105% of FY2008 sales goal of over $30M
  • As Certified Trainer for Profiles International--Worldwide Customer-Focused Selling Sales Training Program, led training session for all sales groups, sales support, marketing, management, and related staff members in wholesale division to improve sales and service outcomes under corporate wide initiative.
  • Selected as Outsource-Service Manager for third-party firm that provided sales/customer service contact with more than 5000 small accounts, collectively providing $20M in sales. Managed outsource team leader and oversaw all operational aspects of business.  Implemented programs and promotions specific to this account base.  Acted as YCC contact for training, quality assurance, sales operations, and financial requirements, ensuring outsourced company complied with YCC standards and business objectives.
  • Contributed in needs analysis, SOW, application evaluations of vendors, selection and implementation of salesforce.com for Wholesale Sales Division. 

 

Caras Training,Lynnfield,MA                                                                                                2005-2008

Business Process Consultant, US and Canada

Focused on Customer Care, Sales, and Retention Departments (clients: Vonage, Regis Intl, Peabody Hotel Group).  Performed in-depth assessments and recommended changes in systems, processes, and people in order to achieve deadline-driven goals. 

  • Implemented recommendations in role of Interim Director,Mentorto Young Managers, Supervisors, One-to-One Coach with Front Line Staff, Executive Committee Member, Manager of Outsourced Call Center Programs, Quality Program Developer, and Quality Monitor.
  • Results included

-        reduction of churn rates to targeted levels with daily achievement of retention goals every day for six-month engagement in two locations

-        turnaround of Customer Service Department to handle calls from nearly 10,000 newly acquired stores while reducing staff and costs

-        increase in hotel occupancy by 3% with improved profit in each business segment

-        increase in corporate/group sales by 20%

 

Oracle Corporation,Burlington, MA                                                                                             2004

Sales Manager-Oracle Direct

Led overlay inside sales team of 10 representatives to acquire new business opportunities from existing accounts/territory. Restructured and retrained team to quota producing inside sales representatives.

  • Initiated quota goals and pipeline development to achieve $1M revenue goal in final 12 weeks of FY.

 

 

 

American Skiing Company-Killington Resort,Killington,VT                                     2002-2003

Director of Sales

  • Led 100-person seasonal and FTE sales and service team (conference services, group sales, and transient sales) to exceed sales goals of $65M.
  • Implemented Management/Team Lead training initiative and onboarding program to cross train FTE and seasonal staff on sales, customer service and product knowledge.
  • Developed comprehensive plans for marketing resort to conferences and groups, resulting in 27% increased revenue over previous year.
  • Introduced new standards for customer contact that resulted in two Awards of Recognition for Outstanding Customer Service.

 

Corporate Software & Technology,Norwood,MA                                                      1999-2002

Director of Inside Sales-SMB Division

Recruited by CEO to lead new business initiative. Built 50+ staff Inside Sales Team selling internet sourced business critical software applications and tools, with ISV partners, to small/medium sized businesses.

  • Generated immediate revenues of $6M in first year by building customer base that exceeded 500 new businesses with recurring needs and above industry average profits.
  • Created customized training and onboarding program for entry level sales representatives to acquire sales skills, product knowledge, customer service acumen.

 

Interleaf,Waltham,MA                                                                                                             1997-1999

Director Sales Operations (1999)

Manager/Director of Inside Sales (1997-1999)

  • Built Sales Support Infrastructure for enterprise document management software company with restart as web-based application.
  • Led selection/implementation/management of CRM, Forecasting, and Back Office System with rollout in less than six months.
  • Led team of 12 Inside Sales Account Executives to achieve sales goals each year.
  • Created lead generation team of 6 members to develop lead process for new web based product for North American Field Sales Team.

 

Saga Holidays International,Boston,MA                                                                      1994-1996

Senior Manager of Sales and Customer Commitment

  • Led team of 5 Managers and 75 Inside Sales Agents to increase Tour-Based Travel revenue from $65M to $85M
  • Implemented new hire training program, sales training curriculum and cross training for established reps, utilizing internal resources and external training providers.
  • Led sales team in corporate marketing initiative to retool desktop applications with state of the art CTI integration to meet deadline for strategicUSmarketing initiative with rollout in less than 12 weeks.

 

Data General Corporation,Westborough,MA                                                                  1989-1993

Manager, Lead Generation (1989-1993)

Promoted to create, hire and manage 10 person team of Lead Generation Reps for new open systems platform within NA Sales Division.  Developed business process systems, database tools for lead generation programs.

Inside Sales Manager, Support Services (1989)

Implemented staff reduction and reorganization of 6 person Inside Sales Team focused on Customer Support Sales.  Including User Training, Warranty Renewals, and Technical Services.

Education

 

Bachelor of Science,UniversityofVermont,Burlington,VT

 

                                                                        T R A I N I N G

 

Miller Heiman July 2013 (refresher, Strategic and Conceptual Selling)

 

Project Management Training Certification, Quality Productivity Solutions,Marlborough,MA(2010)

 

Sandler Sales Training, Consultative Selling, Solution Selling

 

 

Certifications

 

Lean Six Sigma Green Belt (2010)

Six Sigma Black Belt (2010)

Profiles International-Customer Focused Selling (2009)

 

Affiliations

 

American Association of Inside Sales Professionals (AA-ISP)BostonChapter

Call Center Networking Group (CCNG)

New EnglandContactCenterForum (NECCF)

NorthShoreTechnology Council (NSTC)-member of the Networking Meeting Planning Committee

New EnglandHealthcare Executives Network (NEHEN)

Senior Executive Networking Group (SENG-NE)

WITI (Women in Technology International-Boston Chapter):volunteer on leadership committee for 2014/2015